Predefined AI Assistants Supported By Mercuri CX

Sales AI Agent

What does it do? It answers product-related queries, offers personalized recommendations, and helps customers make faster, more confident purchase decisions without waiting for human support.

What can customers ask?

• Product Availability & Variants: Checks stock status and available sizes, colors, or models. “Do you have red sneakers in size 9?”

• Product Details & Specifications: Provides material, features, warranty info, and usage instructions. “What materials are used in this handbag?”

• Pricing & Promotions: Shares current prices, discounts, bundles, or loyalty offers. “Are there any ongoing sales on laptops?”

• Product Recommendations: Suggests related or complementary products based on user preferences. “I’m looking for a gift for my mom. Suggestions?”

• Image-Based Product Lookup: If a customer uploads an image along with a SKU or product name, the Sales Agent can accurately identify the product and respond with a “Buy Now” option and direct link. This visual recognition feature simplifies shopping for customers unsure about product details.

Example Conversations:

Customer shares an image of a handbag with SKU “HB1234.” Sales Agent: "This handbag (SKU HB1234) is available! You can buy it now here: [Product Link]. Would you like to proceed to checkout?"

Sales AI Agent Live Demo

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Order and Shipment AI Agent

What does it do? The Order & Shipping Agent streamlines all post-purchase customer interactions related to order status, shipping, delivery, and returns.

It lets customers track their packages, receive updates, start returns, or fix delivery problems on their own, without needing to contact support. This builds trust and keeps things clear.

What can customers ask?

• Order Status & Tracking: Provides real-time shipping updates and tracking links. “Where is my order #12345?”

• Estimated Delivery Times: Shares expected arrival dates based on courier updates. “When will my package arrive?”

• Delivery Issue Resolution: Assists with delayed shipments, lost parcels, or delivery exceptions. “My shipment is delayed. What can I do?”

• Returns & Refunds: Guides customers through return policies, eligibility, and initiation steps. “How do I return a damaged product?”

• Order Cancellations: Processes cancellation requests within allowable timeframes. “Can I cancel my order placed yesterday?”

Example Conversations:

Customer: “Where is my order #12345?

Order & Shipping Agent: "Your order #12345 was shipped yesterday via BlueDart. Here’s your tracking link: [Tracking Link]. It’s expected to arrive by Friday."

Order and Shipment AI Agent Live Demo

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Booking AI Agents

What does it do? The Booking Agent helps manage appointments and reservations automatically.

It lets customers quickly check availability, book, reschedule, or cancel appointments, all directly within WhatsApp or chat, without having to visit a website or app.

What can customers ask?

• Checking Availability & Booking Appointments: Finds open slots and books appointments in real-time. “Can I book a facial for Saturday?”

• Rescheduling & Cancellations: Easily modifies or cancels existing bookings per your business policies. “Can I move my appointment from 3 PM to 5 PM?”

• Booking Policies & Instructions: Explains rescheduling deadlines, no-show fees, or preparation guidelines. “What is your rescheduling policy?”

• Direct WhatsApp Booking: The agent can handle the whole booking process right inside WhatsApp or chat. Customers can pick services, choose times, and get instant confirmation, making booking easier and reducing cancellations.

Example Conversations:

Customer: “Can I book a facial for this Saturday?”

Booking Agent: "Sure! We have available slots at 10 AM, 1 PM, and 3 PM on Saturday. Which one would you prefer? I can confirm your booking right away here on WhatsApp."