# How to use Mercuri?

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FDEJOOK4a4sfuPFtVVU0z%2FScreenshot%202025-03-17%20at%206.08.27%E2%80%AFPM.png?alt=media&#x26;token=d35c8e5e-7555-478c-95be-6f42ac725628" alt=""><figcaption><p>Conversations Inbox for SMS and WhatsApp integration for Microsoft</p></figcaption></figure>

#### Starting Conversations

You can start one-on-one conversations with leads and customers directly within Teams.

**How to Start a Conversation:**

1. Open **Conversations** from the left panel.
2. Click **New Conversation**.
3. Select the **recipient’s phone number**.
4. Choose the communication channel (**SMS or WhatsApp**).
5. Type your message and click **Send**.

For detailed instructions, refer to the guide below:

{% content-ref url="broken-reference" %}
[Broken link](https://docs.mercuri.cx/integrations-guide/microsoft-teams/broken-reference)
{% endcontent-ref %}

***

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FpWxzmcbCB6woLNTIvrL8%2FScreenshot%202025-03-18%20at%202.50.54%E2%80%AFPM.png?alt=media&#x26;token=95867eed-fe5e-43ca-8c34-7e3784d5d9be" alt=""><figcaption><p>SMS and WhatsApp Marketing Campaigns within Microsoft</p></figcaption></figure>

#### Sending Marketing Campaigns

Mercuri allows you to send bulk **SMS and WhatsApp campaigns** from Microsoft Teams.

**How to Send a Marketing Campaign:**

1. Navigate to **Marketing > Campaigns**.
2. Click **Create New Campaign**.
3. Select a **Contact List**.
4. Compose your message or select a WhatsApp template.
5. Click **Send Now** or schedule for later.

&#x20;For step-by-step instructions, refer to the guide below:

{% content-ref url="../../features/marketing" %}
[marketing](https://docs.mercuri.cx/features/marketing)
{% endcontent-ref %}