Conversations Inbox for SMS and WhatsApp integration for Microsoft
#### Starting Conversations
You can start one-on-one conversations with leads and customers directly within Teams.
**How to Start a Conversation:**
1. Open **Conversations** from the left panel.
2. Click **New Conversation**.
3. Select the **recipient’s phone number**.
4. Choose the communication channel (**SMS or WhatsApp**).
5. Type your message and click **Send**.
For detailed instructions, refer to the guide below:
{% content-ref url="/pages/vXsbsHQAeyBUYstVGHmF" %}
[Broken mention](broken://pages/vXsbsHQAeyBUYstVGHmF)
{% endcontent-ref %}
***
SMS and WhatsApp Marketing Campaigns within Microsoft
#### Sending Marketing Campaigns
Mercuri allows you to send bulk **SMS and WhatsApp campaigns** from Microsoft Teams.
**How to Send a Marketing Campaign:**
1. Navigate to **Marketing > Campaigns**.
2. Click **Create New Campaign**.
3. Select a **Contact List**.
4. Compose your message or select a WhatsApp template.
5. Click **Send Now** or schedule for later.
For step-by-step instructions, refer to the guide below:
{% content-ref url="/pages/sVQfEVuM76T98hARU80T" %}
[Marketing](/features/marketing.md)
{% endcontent-ref %}
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