# Getting started with TFN ### Introduction At Mercuri CX, we understand the importance of reliable and compliant communication between businesses and their customers. To ensure the integrity and trustworthiness of SMS communications, obtaining a verified Toll-Free Number (TFN) is a critical step for businesses using our platform. This guide outlines the TFN verification process within Mercuri CX, helping you navigate the requirements and steps needed to get your number verified and ready for use. *** ### Why Verify Your TFN? Verifying your TFN is essential for several reasons: * **Compliance:** Meets industry standards and regulations for sending SMS messages. * **Trust:** Builds trust with your recipients by using a number that’s recognized as legitimate. * **Delivery Rates:** Improves message delivery rates and minimizes the risk of being filtered or blocked. * **Brand Identity:** Maintains your brand identity with a consistent number for all communications. *** ### Preparing for Verification Before starting the verification process, ensure you have the following information ready: * **Business Documentation:** Official documents that verify the legal existence of your business. * **Use Case Description:** A clear description of how you intend to use the TFN for SMS communication. * **Message Templates:** Examples of the message types you plan to send, including promotional and transactional messages.

SMS information to be submitted for compliance.

### The Verification Process #### Step 1: Application Submission Submit your application for a TFN through the Mercuri CX [dashboard](https://client.mercuri.cx/onboarding/sms). You'll need to provide detailed information about your business and your intended use of the number. [Click here to understand how to submit an application for TFN ](/communication-channels/sms-integration/tfn-verification-process.md) #### Step 2: Documentation Review Our team will review your submitted documents to ensure they meet our verification criteria. This step typically takes 3-5 business days. #### Step 3: Use Case Evaluation We'll evaluate your intended use case and message templates to ensure they comply with our messaging policies and industry regulations. #### Step 4: TFN Activation Once your TFN is verified, we'll activate it on your account. You'll receive a confirmation email with details on how to start using your TFN for SMS campaigns. *** ### Post-Verification Best Practices After your TFN is verified and active, follow these best practices to maintain compliance and effectiveness in your SMS campaigns: * **Consistent Use:** Use your TFN consistently across all communications to strengthen your brand identity. * **Monitor Engagement:** Keep an eye on message delivery rates, responses, and opt-out rates to gauge the effectiveness of your communication. * **Stay Compliant:** Regularly review and update your message content to ensure ongoing compliance with industry regulations. *** ### Need Help? If you have any questions or need assistance during the TFN verification process, our support team is here to help. Contact us at **** for guidance and support. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.mercuri.cx/communication-channels/sms-integration/getting-started-with-tfn.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.