TFN verification process

Toll-Free Number (TFN) verification is essential for compliance with carrier regulations, reducing message filtering, and improving delivery rates.

Documents for TFN verification:

Business Information:

  • Legal Business Name (matching official records)

  • Business Address (official registered location)

  • Business Website URL

  • Industry Category (e.g., Retail, Healthcare, Finance)

Authorized Contact Information:

  • Contact Name (person authorized to submit the request)

  • Contact Email and Phone Number

Messaging Use Case:

  • A detailed description of the messaging purpose (e.g., customer support, appointment reminders, promotional campaigns)

  • Estimated Monthly Message Volume

Opt-In Process Details:

  • Description of how users consent to receive SMS (e.g., web forms, in-store sign-ups, or SMS keywords)

  • Screenshots of the opt-in page or sample opt-in keywords

Messaging Content Samples:

  • At least two sample messages representing typical use cases (e.g., order confirmation, promotional offers)

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