TFN verification process

Toll-Free Number (TFN) verification is essential for compliance with carrier regulations, reducing message filtering, and improving delivery rates.

Documents for TFN verification:

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Business Information:

• Legal Business Name (matching official records)

• Business Address (official registered location)

• Business Website URL

• Industry Category (e.g., Retail, Healthcare, Finance)

Authorized Contact Information:

• Contact Name (person authorized to submit the request)

• Contact Email and Phone Number

Messaging Use Case:

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• A detailed description of the messaging purpose (e.g., customer support, appointment reminders, promotional campaigns)

• Estimated Monthly Message Volume

Opt-In Process Details:

• Description of how users consent to receive SMS (e.g., web forms, in-store sign-ups, or SMS keywords)

• Screenshots of the opt-in page or sample opt-in keywords

Messaging Content Samples:

• At least two sample messages representing typical use cases (e.g., order confirmation, promotional offers)

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