> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/channels/how-to-add-an-auto-response-for-your-business-number.md).

# How to Add an Auto Response for Your Business Number

The **Auto Response** feature in Mercuri allows your business to respond to customer messages on SMS and WhatsApp channels automatically. This ensures customers receive an instant acknowledgment, even when your team is unavailable.

{% embed url="<https://www.youtube.com/embed/wJZ6bpIZdZ8?autoplay=1&loop=1&mute=1>" %}

### **Steps to Enable Auto Response**

You can set up Auto Reply for both **SMS** and **WhatsApp** numbers from your **Channel Configurations** page.

<figure><img src="/files/ztzzQon1HEubbnCMLl3l" alt=""><figcaption></figcaption></figure>

1. **Navigate to Settings → Channels**
2. Under Channel Configuration, go to the **SMS / WhatsApp** tab.
3. Locate your business number under the **SMS / WhatsApp Channel** section.
4. Click the **Settings (⚙️)** icon under the *Actions* column.
5. Select **Auto Response** from the dropdown menu.
6. In the pop-up window, toggle **Enable Auto Response** to ON.

<figure><img src="/files/R90WD1fDw6uMvFWJtr6g" alt="" width="375"><figcaption></figcaption></figure>

1. Enter your custom reply in the **Response Message** field.
   * Example: *`“Hey! Thanks for reaching out to ABC. We’ll get back to you shortly!”`*
2. Click **Save Changes** to activate the auto reply.

Your customers will now automatically receive this message whenever they contact your SMS/ WhatsApp number.


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