How to Add an Auto Response for Your Business Number
The Auto Response feature in Mercuri allows your business to respond to customer messages on SMS and WhatsApp channels automatically. This ensures customers receive an instant acknowledgment, even when your team is unavailable.
Steps to Enable Auto Response
You can set up Auto Reply for both SMS and WhatsApp numbers from your Channel Configurations page.
Navigate to Settings → Channels
Under Channel Configuration, go to the SMS / WhatsApp tab.
Locate your business number under the SMS / WhatsApp Channel section.
Click the Settings (⚙️) icon under the Actions column.
Select Auto Response from the dropdown menu.
In the pop-up window, toggle Enable Auto Response to ON.
Enter your custom reply in the Response Message field.
Example:
“Hey! Thanks for reaching out to ABC. We’ll get back to you shortly!”
Click Save Changes to activate the auto reply.
Your customers will now automatically receive this message whenever they contact your SMS/ WhatsApp number.
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