> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/channels/how-to-add-an-auto-response-for-your-business-number.md).

# How to Add an Auto Response for Your Business Number

The **Auto Response** feature in Mercuri allows your business to respond to customer messages on SMS and WhatsApp channels automatically. This ensures customers receive an instant acknowledgment, even when your team is unavailable.

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### **Steps to Enable Auto Response**

You can set up Auto Reply for both **SMS** and **WhatsApp** numbers from your **Channel Configurations** page.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FPKW7WLNjOQiBFldVJzAu%2Fauto%20reply.png?alt=media&amp;token=9fd6faee-c70b-4aef-b32e-7289c1ccfdbb" alt=""><figcaption></figcaption></figure>

1. **Navigate to Settings → Channels**
2. Under Channel Configuration, go to the **SMS / WhatsApp** tab.
3. Locate your business number under the **SMS / WhatsApp Channel** section.
4. Click the **Settings (⚙️)** icon under the *Actions* column.
5. Select **Auto Response** from the dropdown menu.
6. In the pop-up window, toggle **Enable Auto Response** to ON.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2F4bN6QCUWMLET6ZWgH6LC%2Fimage.png?alt=media&amp;token=8110b688-a978-4b4b-baa7-caf4736539ec" alt="" width="375"><figcaption></figcaption></figure>

1. Enter your custom reply in the **Response Message** field.
   * Example: *`“Hey! Thanks for reaching out to ABC. We’ll get back to you shortly!”`*
2. Click **Save Changes** to activate the auto reply.

Your customers will now automatically receive this message whenever they contact your SMS/ WhatsApp number.