# Contact Lists

### Creating Contact Lists / Contact Segments

{% embed url="<https://www.youtube.com/embed/Q_KEMI4xlFk?autoplay=1&loop=1&mute=Q_KEMI4xlFk1&playlist=>" %}
Demo of creating Contact lists
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1. To create a contact segment, you can manually select the contacts you want to group together or use the filters on the right side of the screen to select customers based on specific **labels and statuses.**
2. Once you've selected the desired contacts, a **Create Contact List** button will appear on the right. Click on this button.
3. Enter a name for your new segment in the **List Name** field, then click **"Create List."**
4. You can view all your saved segments in the **Contact Lists** section.

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FGZgY3nJb78nFnHNXLAEy%2Fimage.png?alt=media&#x26;token=71694f82-6c9c-479c-84ce-c49d23a33920" alt="" width="563"><figcaption><p>Contact List Section</p></figcaption></figure>

### Creating Contact Lists  Using Filter

{% embed url="<https://www.youtube.com/embed/vVrIV-ND1fw>" %}

* Navigate to the **Contacts** tab in your Mercuri CX dashboard.
* Use the **"All Labels"** dropdown to filter contacts based on a specific tag or label.This helps narrow down the contacts you want to group into a list.
* Check the boxes next to the contacts you want to include in the list.
* **Click on “Create Contact List”**
* Once contacts are selected, the **“Create Contact List”** button will appear on the right-hand side. Click it.
* Give your contact list a relevant name (e.g., "New Customers - June Campaign").
* Click **Create** to save the list.

{% hint style="info" %}
**Note:** If you plan to send WhatsApp marketing messages, make sure to create customer lists based on your WhatsApp messaging limits. This ensures your campaigns run smoothly without hitting daily restrictions.
{% endhint %}