Issues with TFN verification

Why Would My Shop Be Denied from Verification?

Your shop might be denied from TFN verification for a few common reasons:

  1. Incomplete or Inaccurate Documentation: Failure to provide all required documentation or submitting documents that are inaccurate or outdated.

  2. Non-Compliant Use Case: If the intended use of the TFN does not comply with industry regulations or the messaging platform’s policies. This includes prohibited content or practices.

  3. Legal or Regulatory Issues: Any ongoing legal issues or regulatory non-compliance related to your business that raises concerns.

  4. Reputation and History: A history of sending spam or receiving a high volume of complaints from recipients could also lead to denial.

  5. Security Concerns: If there are any doubts about the security of your messaging practices or potential for fraudulent activity.

What Should I Expect If My TFN Verification Is Denied?

If your TFN verification is denied:

  • Notification: You will receive a notification explaining the reason for the denial, usually through email or directly within the Mercuri CX dashboard.

  • Opportunity to Rectify: Often, platforms will allow you to address the issues that led to the denial. This might involve submitting additional documentation, clarifying your use case, or making specific changes to your messaging practices.

  • Re-Submission: Once you’ve made the necessary changes, you can typically re-submit your application for verification.

  • Guidance: Look for guidance or assistance from the platform’s support team to understand the specific reasons for the denial and what steps you can take to meet the verification criteria.

Can I Send on an Unverified TFN?

  • Limited Functionality: Sending messages on an unverified TFN is usually restricted or not allowed. Platforms enforce verification to ensure compliance with regulatory standards and to maintain the quality of the messaging service.

  • Compliance Risks: Attempting to send messages without verification may put you at risk of non-compliance with industry regulations, which can lead to fines, penalties, or being blocked from using the messaging service in the future.

  • Reduced Deliverability: Unverified numbers may have lower deliverability rates, and messages sent from such numbers are more likely to be flagged as spam or blocked by carriers.

  • Recommendation: It’s highly recommended to complete the verification process before sending messages to ensure compliance, maintain your reputation, and achieve the best deliverability and engagement rates.

In conclusion, ensuring your TFN verification process is successful is crucial for compliant and effective SMS messaging. If denied, understand the reasons, make the necessary adjustments, and seek support from the platform to guide you through the re-verification process.

Last updated