Interactive Message Options for WhatsApp Conversations

• Navigate to the Conversation section in the Mercuri Dashboard and select the contact to whom you want to send the message.

• Click on the Interactive Messages option > CTA URL Button.

• Fill in the required details to create a message with a call-to-action (CTA) button.

• Add Header (Optional)

  • Choose the type: Text, Image, Video, or Document.

  • Enter your Header Text, e.g., Order tracking.

• Write the Body (Required)

  • Type your message content in the Body section.

  • Example: Your order has been dispatched! Tap below to track it.

• Add Footer(Optional)

  • A Footer can be included, such as a disclaimer or a closing note.

• Configure the CTA Button

  • Button Text: Enter a label for the button, e.g., TRACK ORDER.

  • Button URL: Add the destination link, e.g., https://example.com.

• Preview the Message

  • A live preview appears on the right to show how the message will look on WhatsApp.

• Send the Message

  • Click the Send button to send the message.

1. Navigate to the Conversation section in the Mercuri Dashboard and select the contact to whom you want to send the message.

2. Click on the Interactive Messages option > Buttons.

3. Fill in the required details to create a message with an interactive reply button.

4. Add Header (Optional)

   • Choose the type: Text, Image, Video, or Document.

   • Enter your Header Text, e.g., Appointment Confirmation.

5. Write the Body (Required)

   • Type your message content in the Body section.

   • Example: Hi there! Your appointment is scheduled for tomorrow. Use the button if you need to reschedule.

6. Add Footer(Optional)

   • A Footer can be included, such as a disclaimer or a closing note.

7. Label the Button

   • Button Text: Add labels for the buttons, e.g. Confirm / Reschedule.

8. Preview the Message

   • A live preview appears on the right to show how the message will look on WhatsApp.

9. Send the Message

   • Click the Send button to send the message.

1. Navigate to the Conversation section in the Mercuri Dashboard and select the contact to whom you want to send the message.

2. Go to Interactive Messages and select List Message.

3. In the Body (required), add a brief message to introduce the list (e.g., “Browse through our latest collections”).

4. Enter the Button Text that users will see (e.g., “View Categories”).

5. Under Sections, click Add Section and provide a Section Title (e.g., “Electronics”).

6. Click Add Row to input list items with:

   • A Title (e.g., “Mobile Phones”)

   • An optional Description

7. (Optional) Enable and enter Footer Text if additional context or a disclaimer is needed.

8. Click Send to deliver the message.

Note: Interactive List Message can include multiple sections, with up to 10 rows (items) per section and a maximum of 10 sections, allowing businesses to present a broad range of options in a well-organized format.

• Navigate to the Conversation section in the Mercuri Dashboard and select the contact to whom you want to send the message.

• Go to Interactive Messages and select Request Address.

• In the Body (required), add a brief message.

• Select the Country Code from the drop-down.

• (Optional) Enable and enter Footer Text if additional context or a disclaimer is needed.

• Click Send to deliver the message.