# Interactive Message Options for WhatsApp Conversations

{% embed url="<https://www.youtube.com/embed/a7ovlFcSbzU?autoplay=1&loop=1&mute=1&playlist=a7ovlFcSbzU>" %}
Short demo : Sending interactive messages to customers with Mercuri CX
{% endembed %}

### Why use Interactive WhatsApp Messages?&#x20;

Interactive messages make it **easier for customers to respond** and help businesses **handle queries faster**.

&#x20;Here’s how they help:

* **Faster Responses:**  *Customers can tap a button to reply instantly, without needing to type.*
* **Better Engagement:** *Clear options help customers choose the right next step.*
* **Easy Actions:** *Use buttons to open a website or call support with just one click.*
* **One-Tap Location Sharing:** *Customers can share their live location easily with a single tap—no typing or searching needed.*

***

### Different Types of Interactive Messages&#x20;

Mercuri supports various interactive message formats that help businesses **guide conversations smoothly.**&#x20;

Here's a quick look at each type:

1. **Request Location:** *Ask customers to share their live location with one tap—useful for deliveries, service visits, or pickups.*&#x20;

[*See how to create a Request Location message* ](#request-location)

2. **CTA URL Button:** *Help users take direct actions like visiting a website or calling support, right from the chat.*

[*See how to create a CTA URL Button message*](#cta-url-button)

3. **Buttons:** *Let customers choose from preset responses with a single tap. Ideal for FAQs or simple choices.*

[*See how to create an Interactive Button message*](#buttons)

4. **List Message:** *Displays a structured list of options to the customers to share product categories, services.*

[*See how to create a list message* ](#lists)

5. **Request Address:** Prompt customers to enter their full address manually—including street name, house number, landmark, and pincode. Ideal for services where detailed address input is needed.

{% hint style="info" %}
The **"Request Message"** interactive feature on WhatsApp is currently available in India, Singapore, and Brazil.&#x20;
{% endhint %}

[*See how to create an Address Request message*](#request-address)

{% tabs %}
{% tab title="Request Location" %}

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FYU9ZBdDT0bWHNhVHyTYZ%2FCustomizable%20Text.png?alt=media&#x26;token=1512aeba-a9d0-46a7-902f-07e5a16cfdef" alt=""><figcaption><p>Request Locatin Interactive message</p></figcaption></figure>

* Navigate to the **Conversation** section in the **Mercuri Dashboard** and select the contact to whom you want to send the message.
* Click on the **Interactive Messages** option > **Request Location.**
* Before sending the **Request Location** message, you can modify the prefilled message as needed. Then, click on **Send**.
  {% endtab %}

{% tab title="CTA URL Button" %}

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FOVtGIf4hGeGBn5tWwYHq%2Fcta%20.png?alt=media&#x26;token=1169dc92-5140-46fd-8494-48d12a35eade" alt="" width="375"><figcaption><p>CTA URL Message</p></figcaption></figure>

* Navigate to the **Conversation** section in the **Mercuri Dashboard** and select the contact to whom you want to send the message.
* Click on the **Interactive Messages** option > **CTA URL Button.**
* &#x20;Fill in the required details to create a message with a call-to-action (CTA) button.
* **Add Header (Optional)**
  * Choose the type: **Text**, **Image**, **Video**, or **Document**.
  * Enter your **Header Text**, e.g., `Order tracking`.
* **Write the Body (Required)**
  * Type your message content in the **Body** section.
  * Example: `Your order has been dispatched! Tap below to track it.`
* &#x20;**Add Footer(Optional)**
  * &#x20;A **Footer** can be included, such as a disclaimer or a closing note.
* **Configure the CTA Button**
  * **Button Text:** Enter a label for the button, e.g., `TRACK ORDER`.
  * **Button URL:** Add the destination link, e.g., `https://example.com`.
* **Preview the Message**
  * A live preview appears on the right to show how the message will look on WhatsApp.
* **Send the Message**
  * Click the **Send** button to send the message.
    {% endtab %}

{% tab title="Buttons" %}

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FG5JyGpY1Bet8TOGF8yTs%2Fbuttons.png?alt=media&#x26;token=f26def7e-fd98-433b-896d-2d28ceedf769" alt="" width="373"><figcaption><p>Buttons</p></figcaption></figure>

1. Navigate to the **Conversation** section in the **Mercuri Dashboard** and select the contact to whom you want to send the message.
2. Click on the **Interactive Messages** option > **Buttons.**
3. &#x20;Fill in the required details to create a message with an interactive reply button.
4. **Add Header (Optional)**
   * Choose the type: **Text**, **Image**, **Video**, or **Document**.
   * Enter your **Header Text**, e.g., `Appointment Confirmation`.
5. **Write the Body (Required)**
   * Type your message content in the **Body** section.
   * Example: `Hi there! Your appointment is scheduled for tomorrow. Use the button if you need to reschedule.`&#x20;
6. &#x20;**Add Footer(Optional)**
   * &#x20;A **Footer** can be included, such as a disclaimer or a closing note.
7. **Label the Button**
   * **Button Text:** Add labels for the buttons, e.g. `Confirm / Reschedule.`
8. **Preview the Message**
   * A live preview appears on the right to show how the message will look on WhatsApp.
9. **Send the Message**
   * Click the **Send** button to send the message.
     {% endtab %}

{% tab title="Lists" %}

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2Fw1KQOuYEB6I1VIHSiyw2%2Fimage.png?alt=media&#x26;token=72e88a6f-72ae-4550-9c0d-1285a13dbfce" alt="" width="371"><figcaption><p>Lists</p></figcaption></figure>

1. Navigate to the **Conversation** section in the **Mercuri Dashboard** and select the contact to whom you want to send the message.
2. Go to **Interactive Messages** and select **List Message**.
3. In the **Body (required)**, add a brief message to introduce the list (e.g., *“Browse through our latest collections”*).
4. Enter the **Button Text** that users will see (e.g., *“View Categories”*).
5. Under **Sections**, click **Add Section** and provide a **Section Title** (e.g., *“Electronics”*).
6. Click **Add Row** to input list items with:
   * A **Title** (e.g., *“Mobile Phones”*)
   * An optional **Description**
7. (Optional) Enable and enter **Footer Text** if additional context or a disclaimer is needed.
8. Click **Send** to deliver the message.

***Note:** Interactive List Message can include multiple sections, with up to 10 rows (items) per section and a maximum of 10 sections, allowing businesses to present a broad range of options in a well-organized format.*
{% endtab %}

{% tab title="Request Address" %}

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FNrOcEvMy7Yvd0r9YQVKw%2Fimage.png?alt=media&#x26;token=e981c6b9-d653-479d-8ea1-2fc29ad90e44" alt="" width="350"><figcaption><p>Request Address</p></figcaption></figure>

* Navigate to the **Conversation** section in the **Mercuri Dashboard** and select the contact to whom you want to send the message.
* Go to **Interactive Messages** and select **Request Address**.
* In the **Body (required)**, add a brief message.
* Select the **Country Code** from the drop-down.
* (Optional) Enable and enter **Footer Text** if additional context or a disclaimer is needed.
* Click **Send** to deliver the message.
  {% endtab %}
  {% endtabs %}

***

*<mark style="color:blue;">**Check out the use cases of WhatsApp Interactive Messages**</mark>*

{% embed url="<https://docs.mercuri.cx/features/conversations-inbox/use-case-of-whatsapp-interactive-messages>" %}


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