FAQ

My WhatsApp number is "pending". What should I do?

If your WhatsApp number is pending, follow these steps to complete the registration:

Check if you’ve exceeded the registration limit
- WhatsApp allows only 10 registration attempts per phone number within a 72-hour period.
- If you’ve made 10 attempts, you will receive error code 133016, and you will need to wait 72 hours before trying again.
Ensure you have the correct PIN
- When registering your phone number, you must enter the 6-digit PIN you received via SMS or voice call.
- If you did not receive a PIN, try requesting it again or check if your number is blocked due to too many attempts.
Contact Mercuri Support
- If you continue to face issues, reach out to our support team. We can help you verify the status of your phone number and guide you through the next steps.

What are the updated pricing details for the WhatsApp Business API?

Customer-Initiated Conversations Are Free When a customer initiates a conversation, a 24-hour customer service window opens. During this window, businesses can send messages free of charge, including:
- Free-form messages
- Utility messages
- Messages with CTAs or media
Per-Message Billing WhatsApp will move to a per-message pricing model, meaning businesses will be charged for each message delivered. This applies to:
- Marketing messages
- Utility messages (outside 24-hour Customer Service Window)
- Authentication messages
Pricing Depends on Market & Message Type Charges will vary based on:
- The recipient’s country calling code
- The category of the message (Marketing, Utility, Authentication)
Volume-Based Discounts for Utility & Authentication Messages WhatsApp is introducing volume tiers to reward business growth on the WhatsApp platform. Businesses can unlock attractive discounts based on volume tiers on utility and authentication messages by sending them at higher volumes.

(Utility messages sent to the customer in the customer service window are not considered.)

Last updated 7 days ago

My WhatsApp number is "pending". What should I do?

If your WhatsApp number is pending, follow these steps to complete the registration:

Check if you’ve exceeded the registration limit
- WhatsApp allows only 10 registration attempts per phone number within a 72-hour period.
- If you’ve made 10 attempts, you will receive error code 133016, and you will need to wait 72 hours before trying again.
Ensure you have the correct PIN
- When registering your phone number, you must enter the 6-digit PIN you received via SMS or voice call.
- If you did not receive a PIN, try requesting it again or check if your number is blocked due to too many attempts.
Contact Mercuri Support
- If you continue to face issues, reach out to our support team. We can help you verify the status of your phone number and guide you through the next steps.

What are the updated pricing details for the WhatsApp Business API?

Customer-Initiated Conversations Are Free When a customer initiates a conversation, a 24-hour customer service window opens. During this window, businesses can send messages free of charge, including:
- Free-form messages
- Utility messages
- Messages with CTAs or media
Per-Message Billing WhatsApp will move to a per-message pricing model, meaning businesses will be charged for each message delivered. This applies to:
- Marketing messages
- Utility messages (outside 24-hour Customer Service Window)
- Authentication messages
Pricing Depends on Market & Message Type Charges will vary based on:
- The recipient’s country calling code
- The category of the message (Marketing, Utility, Authentication)
Volume-Based Discounts for Utility & Authentication Messages WhatsApp is introducing volume tiers to reward business growth on the WhatsApp platform. Businesses can unlock attractive discounts based on volume tiers on utility and authentication messages by sending them at higher volumes.

(Utility messages sent to the customer in the customer service window are not considered.)

Last updated 7 days ago