FAQ

My WhatsApp number is "pending". What should I do?

If your WhatsApp number is pending, follow these steps to complete the registration:

1. Check if you’ve exceeded the registration limit

   • WhatsApp allows only 10 registration attempts per phone number within a 72-hour period.

   • If you’ve made 10 attempts, you will receive error code 133016, and you will need to wait 72 hours before trying again.

2. Ensure you have the correct PIN

   • When registering your phone number, you must enter the 6-digit PIN you received via SMS or voice call.

   • If you did not receive a PIN, try requesting it again or check if your number is blocked due to too many attempts.

3. Contact Mercuri Support

   • If you continue to face issues, reach out to our support team. We can help you verify the status of your phone number and guide you through the next steps.