> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/users-management/common-permissions/ai-assistants-permissions-how-to-assign-and-use.md).

# AI Assistants Permissions: How to Assign and Use

AI Assistants permissions allow team members to view or manage AI-powered assistants that automate customer interactions and support tasks within Mercuri CX.

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#### **Steps to Assign AI Assistants Permissions:**

1. Navigate to **Settings** from the left sidebar.
2. Click on **Teams**.
3. Select an existing user or click on **Add User** to create a new one.
4. Enter the required details such as **Name**, **Email**, and **Role**.
5. Click on the **Configure Permissions** button.
6. Under **AI Assistants**, assign the desired permission type — *View* or *Manage*.

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#### **Permission Types**

<figure><img src="/files/Bf7avp2JwsbgBDqXAPOs" alt="" width="563"><figcaption></figcaption></figure>

**1. View AI Assistants**

Allows users to see which AI Assistants are currently live in the workspace.\
They can open each assistant to view its **System Prompt** and **Application Prompt**, helping them understand how each assistant is configured and responds.

**Example:**\
Assign *View AI Assistants* if a user needs to review the behavior or configuration of active AI Assistants without making any changes.

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**2. Manage AI Assistants**

Grants users the ability to create new AI Assistants or modify existing ones.\
This includes editing or updating the **System Prompt** and **Application Prompt** for better customization and performance.

**Example:**\
Assign *Manage AI Assistants* if a user is responsible for building or optimizing AI Assistants to improve automated communication.