> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/users-management/common-permissions/channel-permissions-how-to-assign-and-use.md).

# Channel Permissions: How to Assign and Use

Channel permissions allow team members to view or manage connected communication channels, such as **SMS** and **WhatsApp** within Mercuri CX. These permissions help control who can access, monitor, and modify channel configurations or onboard new numbers.

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#### <mark style="color:blue;">Steps to Assign Channel Permissions:</mark>

1. Navigate to **Settings** from the left sidebar.
2. Click on **Teams**.
3. Select an existing user or click on **Add User** to create a new one.
4. Enter the required details such as **Name**, **Email**, and **Role**.
5. Click on the **Configure Permissions** button.
6. In the permissions window, go to the **Common Permissions** tab.

<figure><img src="/files/DirBCu1j0BpJw7AQGQ4l" alt="" width="563"><figcaption></figcaption></figure>

7. Locate the **Channels** section.
8. Enable or disable specific permissions based on the level of access required.

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#### <mark style="color:blue;">Permission Types</mark>

**1. View Channels**

Allows team members to view existing SMS and WhatsApp channel configurations, including onboarded numbers, opt-in/out settings, and auto-responses.

**Example:**\
A team member who needs to check which numbers are active and review auto-response or opt-in/out messages without making any edits can be assigned the *View Channels* permission.

**2. Manage Channels**

Grants access to onboard new SMS or WhatsApp numbers, edit or remove existing numbers, and modify related configurations such as opt-in/out messages, auto-responses, and authentication details.

**Example:**\
A user responsible for maintaining communication setups can onboard new WhatsApp or SMS numbers, update opt-in/out messages, and configure auto-responses. Assigning *Manage Channels* gives them full control over these actions.