> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/users-management/common-permissions/auto-response-permissions-how-to-assign-and-use.md).
# Auto Response Permissions: How to Assign and Use
Auto Response permissions allow team members to **view or manage automated replies** configured for **SMS** and **WhatsApp** channels. These responses help businesses acknowledge customer messages instantly or provide updates outside business hours.
***
#### **Steps to Assign Auto Response Permissions:**
1. Navigate to **Settings** from the left sidebar.
2. Click on **Teams**.
3. Select an existing user or click on **Add User** to create a new one.
4. Enter the required details such as **Name**, **Email**, and **Role**.
5. Click on the **Configure Permissions** button.
6. In the permissions window, go to the **Instance Permissions** tab.
7. Scroll to the **Auto Response** section.
8. Assign the appropriate permission level (View or Manage).
***
#### **Permission Types**
**1. View Auto Response**
Allows team members to view all auto-response messages configured for SMS and WhatsApp numbers. They can check the content, activation status, and linked numbers, but cannot edit or create new responses.
**Example:**\
If a user is responsible for reviewing the current communication flow without altering it, assign them the *View Auto Response* permission.
**2. Manage Auto Response**
Grants users full control to create, edit, activate, or deactivate auto-response messages for SMS and WhatsApp numbers. This includes setting up responses for new numbers or modifying existing ones.
**Example:**\
A team member handling communication setup can update or change automatic reply messages, such as “Thank you for reaching out” or “We will get back to you shortly.” Assign them the *Manage Auto Response* permission.
***
{% hint style="info" %}
#### **Note:**
* Auto-response permissions are available **separately** for **each SMS or WhatsApp number**.
* If multiple WhatsApp numbers are connected, each number will have **its own permission set** under *Auto Response*.
* Users need **Manage Auto Response** permission to modify, activate, or create new automated messages.
* Users with **View Auto Response** can only review configurations without making any changes.
{% endhint %}
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