Auto Response Permissions: How to Assign and Use
Auto Response permissions allow team members to view or manage automated replies configured for SMS and WhatsApp channels. These responses help businesses acknowledge customer messages instantly or provide updates outside business hours.
Steps to Assign Auto Response Permissions:
Navigate to Settings from the left sidebar.
Click on Teams.
Select an existing user or click on Add User to create a new one.
Enter the required details such as Name, Email, and Role.
Click on the Configure Permissions button.
In the permissions window, go to the Instance Permissions tab.
Scroll to the Auto Response section.
Assign the appropriate permission level (View or Manage).
Permission Types
1. View Auto Response
Allows team members to view all auto-response messages configured for SMS and WhatsApp numbers. They can check the content, activation status, and linked numbers, but cannot edit or create new responses.
Example: If a user is responsible for reviewing the current communication flow without altering it, assign them the View Auto Response permission.
2. Manage Auto Response
Grants users full control to create, edit, activate, or deactivate auto-response messages for SMS and WhatsApp numbers. This includes setting up responses for new numbers or modifying existing ones.
Example: A team member handling communication setup can update or change automatic reply messages, such as “Thank you for reaching out” or “We will get back to you shortly.” Assign them the Manage Auto Response permission.
Note:
Auto-response permissions are available separately for each SMS or WhatsApp number.
If multiple WhatsApp numbers are connected, each number will have its own permission set under Auto Response.
Users need Manage Auto Response permission to modify, activate, or create new automated messages.
Users with View Auto Response can only review configurations without making any changes.
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