> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/users-management/common-permissions/auto-response-permissions-how-to-assign-and-use.md).

# Auto Response Permissions: How to Assign and Use

Auto Response permissions allow team members to **view or manage automated replies** configured for **SMS** and **WhatsApp** channels. These responses help businesses acknowledge customer messages instantly or provide updates outside business hours.

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#### **Steps to Assign Auto Response Permissions:**

1. Navigate to **Settings** from the left sidebar.
2. Click on **Teams**.
3. Select an existing user or click on **Add User** to create a new one.
4. Enter the required details such as **Name**, **Email**, and **Role**.
5. Click on the **Configure Permissions** button.
6. In the permissions window, go to the **Instance Permissions** tab.
7. Scroll to the **Auto Response** section.
8. Assign the appropriate permission level (View or Manage).

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#### **Permission Types**

<figure><img src="/files/T7KITNF1wwNVIW4LKXHe" alt="" width="563"><figcaption></figcaption></figure>

**1. View Auto Response**

Allows team members to view all auto-response messages configured for SMS and WhatsApp numbers. They can check the content, activation status, and linked numbers, but cannot edit or create new responses.

**Example:**\
If a user is responsible for reviewing the current communication flow without altering it, assign them the *View Auto Response* permission.

**2. Manage Auto Response**

Grants users full control to create, edit, activate, or deactivate auto-response messages for SMS and WhatsApp numbers. This includes setting up responses for new numbers or modifying existing ones.

**Example:**\
A team member handling communication setup can update or change automatic reply messages, such as “Thank you for reaching out” or “We will get back to you shortly.” Assign them the *Manage Auto Response* permission.

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{% hint style="info" %}

#### **Note:**

* Auto-response permissions are available **separately** for **each SMS or WhatsApp number**.
* If multiple WhatsApp numbers are connected, each number will have **its own permission set** under *Auto Response*.
* Users need **Manage Auto Response** permission to modify, activate, or create new automated messages.
* Users with **View Auto Response** can only review configurations without making any changes.
  {% endhint %}