> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/users-management/common-permissions/how-to-assign-a-conversation-to-a-user-team-member.md).

# How to Assign a Conversation to a User (Team member)

**Conversation Permissions** allow team members to view or manage customer conversations across connected communication channels like WhatsApp and SMS within Mercuri CX.

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#### Steps to Assign Conversation Permission:

Follow these steps to add a new user and give them access to handle conversations for a specific communication channel and number.

1. Navigate to **Settings** from the left sidebar.
2. Click on **Teams**.
3. Click on **Add User**.
4. Enter the required details such as **Name**, **Email**, and **Role**.
5. Click on the **Configure Permissions** window. Here, you can define what the user can access and manage.
6. Under C**ommon Permissions**, locate the **Conversations** section.

<figure><img src="/files/7t6BQ9jwUTybhSOGub59" alt="" width="563"><figcaption></figcaption></figure>

7. Find the communication channel (e.g., **WhatsApp** or **SMS**) and the specific number under it.
8. Depending upon the level of access you want to give to your user, select the following options:

<figure><img src="/files/1oov7SsJwojZa4H6PBKD" alt="" width="563"><figcaption></figcaption></figure>

* **Access Enabled** – Allows the user to view and access conversations from that number.
* **Assign Agents** – Allows the user to **respond to customer queries** and manage conversations for that particular channel / a particular number under that communication channel.
* **Delete Conversation** - Allows the user to delete a customer conversation for a particular business number.

9. Click **Save Changes** to apply the permissions.\
   The user can now view and respond to conversations for the assigned channel and number.