# How to Assign a Conversation to a User (Team member)

**Conversation Permissions** allow team members to view or manage customer conversations across connected communication channels like WhatsApp and SMS within Mercuri CX.

***

#### Steps to Assign Conversation Permission:

Follow these steps to add a new user and give them access to handle conversations for a specific communication channel and number.

1. Navigate to **Settings** from the left sidebar.
2. Click on **Teams**.
3. Click on **Add User**.
4. Enter the required details such as **Name**, **Email**, and **Role**.
5. Click on the **Configure Permissions** window. Here, you can define what the user can access and manage.
6. Under C**ommon Permissions**, locate the **Conversations** section.

<figure><img src="/files/7t6BQ9jwUTybhSOGub59" alt="" width="563"><figcaption></figcaption></figure>

7. Find the communication channel (e.g., **WhatsApp** or **SMS**) and the specific number under it.
8. Depending upon the level of access you want to give to your user, select the following options:

<figure><img src="/files/1oov7SsJwojZa4H6PBKD" alt="" width="563"><figcaption></figcaption></figure>

* **Access Enabled** – Allows the user to view and access conversations from that number.
* **Assign Agents** – Allows the user to **respond to customer queries** and manage conversations for that particular channel / a particular number under that communication channel.
* **Delete Conversation** - Allows the user to delete a customer conversation for a particular business number.

9. Click **Save Changes** to apply the permissions.\
   The user can now view and respond to conversations for the assigned channel and number.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.mercuri.cx/features/users-management/common-permissions/how-to-assign-a-conversation-to-a-user-team-member.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.