Mercuri Docs
  • Welcome to Mercuri
  • WhatsApp Integration
    • Prerequisites
    • Onboarding on WhatsApp Business
    • Creating Your First WhatsApp Template
  • SMS Integration
    • SMS Policies
    • Getting started with TFN
    • TFN verification process
    • Issues with TFN verification
    • SMS Length
  • Inbox
  • Marketing
  • Adding Users
  • 🛍️Integrations Guide
    • Pipedrive
      • Install the Mercuri in Pipedrive
      • Using Mercuri in Pipedrive
        • SMS & WhatsApp Inbox
        • Configuring SMS
        • Adding Agents to the Shared Inbox
        • SMS and WhatsApp Marketing
    • Microsoft Teams
      • Install the Mercuri App in Microsoft Teams
      • Configure Mercuri for Microsoft Teams
      • Using Mercuri in Microsoft Teams
        • SMS & WhatsApp Inbox
        • Sending SMS and WhatsApp Campaigns
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WhatsApp Integration

Mercuri enables businesses to manage customer conversations through WhatsApp, integrating directly with platforms such as Wix, Shopify, Microsoft Teams, and Pipedrive.

Advantages of Using WhatsApp Business Platform:

  • Secure Communication: End-to-end encryption ensures customer privacy.

  • Interactive Messaging: Use templates, rich media, and interactive buttons to enhance engagement.

  • Scalability: Manage high message volumes through automation and AI chatbots.

  • Business Profiles: Establish trust with verified profiles and business information.

  • Two-Way Conversations: Offer real-time customer support and sales assistance.

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Last updated 9 days ago