> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/conversations-inbox/use-case-of-whatsapp-interactive-messages.md).

# Use case of WhatsApp Interactive Messages

{% embed url="<https://www.youtube.com/embed/eooPfH5DW2I>" %}
Demo : How to setup Interactive whatsapp message in Mercuri for booking service
{% endembed %}

### Use Case: Booking a Home Service Appointment via WhatsApp Interactive Message

Businesses can use **interactive WhatsApp messages** to make customer journeys smoother without needing users to type long responses by using :&#x20;

* **Quick Reply Buttons**
* **Call-to-Action (CTR) Buttons**
* **Request Location**
* **List Messages**

#### Example  Flow: Booking a Service Appointment

**Step 1: Send Introductory Message with Quick Reply Buttons**

**Message:**

> Hi {{customer\_name}},\
> Thanks for reaching out! Please select a service to get started:
>
> **Options:**&#x20;
>
> * Salon Service
> * Home Cleaning
> * Appliance Repair

*These buttons help users reply quickly without typing.*

***

**Step 2: Choose Time Slot via List Interactive Message**&#x20;

**Message:**

> Please reply with your preferred time slot from below:\
> (Type your answer)
>
> **List:**
>
> * Morning (9 AM – 12 PM)
> * Afternoon (12 PM – 3 PM)
> * Evening (4 PM – 7 PM)

***

**Step 3: Request Customer Location via** **Request Location interactive Message**

**Message:**

> Please share your location so our professional can reach you easily.
>
> **Button:**
>
> Share Location

*This makes it easy for users to send their live location with one tap.*

***

**Step 4: Request Address (Text Input)**

**Message:**

> Kindly enter your full address for service delivery (House no., Street, Landmark, City, Pincode).

***

**Step 5: Confirm & Track Appointment with CTR URL Buttons**

**Message:**

> Your appointment is confirmed! You can  view details below:
>
> **Buttons:**
>
> View Details&#x20;

Easy access to booking status without navigating through apps or emails.