> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/templates/whatsapp-templates/whatsapp-interactive-templates/types-of-whatsapp-interactive-templates.md).

# Types of WhatsApp Interactive Templates

Below are the interactive message types supported in the Mercuri platform:

1. **Buttons**

   Let customers choose from preset responses with a single tap. Ideal for FAQs or simple choices.

   **Example:**

   > *Hi {{name}}, do you need help placing your order?*\
   > **Buttons:**
   >
   > * Yes
   > * Tell me more
   > * Talk to support

***

2. **List**

Displays a structured list of options to customers, perfect for sharing product categories or services.

**Example:**

> *Choose a service to book:*\
> **List Options:**
>
> * Haircut
> * Spa & Massage
> * Bridal Makeup
> * Home Salon Visit

***

3. **Location Request Message**

Ask customers to share their live location with one tap—useful for deliveries, service visits, or pickups.

**Example:**

> *Please share your location so we can deliver your order to the right address.*
>
> **Button:**
>
> Share My Location

***

4. **CTA URL Button**

Help users take direct actions like visiting a website or calling support, right from the chat.

**Example:**

> *Your cart is waiting! Complete your order now 👇*\
> **Button:**Checkout Now *(Opens checkout URL)*

***

5. **Carousel**

Showcase multiple items in swipeable cards with images, buttons, and descriptions; perfect for promotions and product browsing.

**Example** 

> **Use Case:** Show bestsellers\
> **Cards:**
>
> * *Vitamin C Serum – “Shop Now”*
> * *Face Wash Combo – “Buy Combo”*
> * *Sunscreen SPF50 – “Add to Cart”*

***Users can swipe → and tap to take action.***

***

6 **. Catalogue**

Opens your full WhatsApp product catalog so customers can browse products, view details, and order without leaving WhatsApp.

*Perfect for stores with many items (fashion, beauty, snacks, decor, etc.)*

***

7. **Product**

Send a single product card from your catalog to highlight a recommended or best-selling item.

*Useful for upsells, recommendations, and new launches.*

***

8. **Product List**

Send a curated selection of products (not the entire catalog), ideal for combos, categories, or limited deals.