Types of WhatsApp Interactive Templates

Below are the interactive message types supported in the Mercuri platform:

  1. Buttons

    Let customers choose from preset responses with a single tap. Ideal for FAQs or simple choices.

    Example:

    Hi {{name}}, do you need help placing your order? Buttons:

    • Yes

    • Tell me more

    • Talk to support

  1. List

Displays a structured list of options to customers, perfect for sharing product categories or services.

Example:

Choose a service to book: List Options:

  • Haircut

  • Spa & Massage

  • Bridal Makeup

  • Home Salon Visit

  1. Location Request Message

Ask customers to share their live location with one tap—useful for deliveries, service visits, or pickups.

Example:

Please share your location so we can deliver your order to the right address.

Button:

Share My Location

  1. CTA URL Button

Help users take direct actions like visiting a website or calling support, right from the chat.

Example:

Your cart is waiting! Complete your order now 👇 Button:Checkout Now (Opens checkout URL)

  1. Carousel

Showcase multiple items in swipeable cards with images, buttons, and descriptions; perfect for promotions and product browsing.

Example

Use Case: Show bestsellers Cards:

  • Vitamin C Serum – “Shop Now”

  • Face Wash Combo – “Buy Combo”

  • Sunscreen SPF50 – “Add to Cart”

Users can swipe → and tap to take action.

6 . Catalogue

Opens your full WhatsApp product catalog so customers can browse products, view details, and order without leaving WhatsApp.

Perfect for stores with many items (fashion, beauty, snacks, decor, etc.)

  1. Product

Send a single product card from your catalog to highlight a recommended or best-selling item.

Useful for upsells, recommendations, and new launches.

  1. Product List

Send a curated selection of products (not the entire catalog), ideal for combos, categories, or limited deals.

PreviousWhatsApp Interactive TemplatesNextHow to Create WhatsApp Interactive Templates

Last updated