Booking Reminder Template
This section outlines the process to set up automated booking reminders to reduce no shows.
Use Case: Automated Booking Reminder for Service-Based Businesses
For businesses that offer appointments through Wix Bookings, such as salons, clinics, fitness studios, or consultation services, missed appointments can result in lost revenue and operational inefficiency.
By automating booking reminder messages via WhatsApp and SMS, businesses can ensure that customers are well-informed and less likely to forget their scheduled appointments.

Steps involved in setting up an Automated Workflow
B. Adding the WhatsApp / SMS template to the Automated workflow
Go to the Automation section in the dashboard.
Click on Create Automation.
Choose the automation type as
Booking reminder
from the list.Select the preferred communication channel as WhatsApp/ SMS for delivering the automated message.
Choose the approved
booking_reminder
template that we created in earlier steps.
Video Tutorial
Video Tutorial for WhatsApp Automation
Video Tutorial for SMS Automation
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