Automated workflow for e-commerce businesses
For Shopify and Wix e-commerce businesses, automating communication based on website user behavior helps improve engagement and retention.
Overview of Different Automation Types in E-commerce Businesses
User adds producst to cart but doesn't complete order
Reminder or offer to complete purchase
"Hey [Name], your cart is waiting! Complete your order now and get 10% off today !"
cancels an order
Acknowledge cancellation or ask for feedback from the customer
"Hi [name], your order has been cancelled. We'd like to know why -help us improve"
order is packed and ready to be shiped
Inform user of the fulfillment status and next steps
"Good news, [Name]!Your order has been packed and will ship soon."
user successfully places a order.
order confirmation and estimated delivery.
"Thanks for your order,[Name]! The product will be delivered by [Date]"
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