This section outlines the process to notify staff members when they customer books a service through Wix booking platform
Use Case: Staff Members to get notified when a Customer books a Home Service.
When a customer books an A/C Repair service on the Wix Service Booking platform, the assigned person/staff immediately gets notified through WhatsApp / SMS communication channel with the customer details, time of service appointment, and other necessary details.
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp / SMS template for the Booking Notify Staffevent, then jump to this section.
A.1.Setting up WhatsApp Template
Navigate to WhatsApp Templates
Step 1 : Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Fill in the basic template info:
Template Name:booking_notify_staff_template (Use an easy name to identify later)
Language:English (or as per your customer base)
Category: UTILITY (since it’s an informational message)