This section covers the use cases of automated messages sent to the customers when their booking gets confirmed and the steps involved in setting up such automated workflows.
Use Case: Customer Books a Service Wix Bookings
When a customer books a service (e.g., spa session, class) via Wix Bookings, they should instantly receive a WhatsApp/ SMS message confirming the booking with all the key details:
Customer name
Service booked
Date & Time
Venue or Location
Any helpful instructions
Booking confirmed WhatsApp Template
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp / SMS template for the Booking Confirmedevent, then jump to this section.
A . 1.Setting up the WhatsApp Template
Navigate to WhatsApp Templates
Step 1 : Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Step 2 : Configure Template Details
Fill in the basic template info:
Template Name:booking_confirmed (Use an easy name to identify later)
Language:English (or as per your customer base)
Category: UTILITY (since it’s an informational message)