This section covers the use cases of automated messages sent to the customers when their booking gets confirmed and the steps involved in setting up such automated workflows.
When a customer books a service (e.g., spa session, class) via Wix Bookings, they should instantly receive a WhatsApp/ SMS message confirming the booking with all the key details:
Customer name
Service booked
Date & Time
Venue or Location
Any helpful instructions
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp / SMS template for the Booking Confirmedevent, then jump to this section.
A . 1.Setting up the WhatsApp Template
Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Fill in the basic template info:
Template Name:booking_confirmed (Use an easy name to identify later)
Language:English (or as per your customer base)
Category: UTILITY (since it’s an informational message)