Automated Workflow For Booking Related Events
Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses.
booking_confirmed
Business manually or auto-confirms a booking made by user
confirms a pending booking. Let the consumer know their slot is officially confirmed
"Hi [Name], your appointment has been confirmed. We’re excited to welcome you on [Date]!"
booking_cancelled
Customer or business cancels the booking
Acknowledge the cancellation and offer support or rebooking
"Hi [Name], your booking for [Service] on [Date] has been cancelled. Need help rescheduling?"
booking_rescheduled
Booking is moved to a new date/time
To let the customer know the updated schedule
"Hi [Name], your booking has been rescheduled to [New Date] at [New Time]. Let us know if that works for you."
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