# Automated Workflow For Booking Related Events

<table><thead><tr><th width="177.45452880859375">Automation Type </th><th width="119.9090576171875">Description</th><th width="138.2000732421875">Why should you send a message ?</th><th>Example message</th></tr></thead><tbody><tr><td><a href="/pages/5T2rMW0LH322DUqjnRE9">booking_confirmed</a></td><td>Business manually or auto-confirms a booking made by user</td><td>confirms a pending booking. Let the consumer know their slot is officially confirmed</td><td>"<em>Hi [Name], your appointment has been confirmed. We’re excited to welcome you on [Date]!"</em></td></tr><tr><td><a href="/pages/k1lwnm2I1hCXVtBa0FtI">booking_cancelled</a></td><td>Customer or business cancels the booking</td><td>Acknowledge the cancellation and offer support or rebooking</td><td><em>"Hi [Name], your booking for [Service] on [Date] has been cancelled. Need help rescheduling?"</em></td></tr><tr><td><a href="/pages/zkLdxonllYvg5MdvqzK8">booking_rescheduled</a></td><td>Booking is moved to a new date/time</td><td>To let the customer  know the updated schedule</td><td><em>"Hi [Name], your booking has been rescheduled to [New Date] at [New Time]. Let us know if that works for you."</em></td></tr><tr><td><a href="/pages/7Ib5xTFntFp0t1hX2WdT">Booking_notify_staff</a></td><td>when a customer books a service then the assigned staff member will be notified instantly </td><td>To let the assigned staff member know about their next customer appointment details </td><td><p>A new service has been booked via home service website. </p><p>Customer name : [Name],</p><p>[Service name ],[Location],</p><p>[Date &#x26; Time].  </p></td></tr><tr><td><a href="/pages/lBjprNZdbrs47EdcZ13l">booking_reminder</a></td><td>a reminder message  for the scheduled appointment is sent to the customer.</td><td>To remind the customers of their scheduled appointment prior to reduce no shows.</td><td>Hi {{name}}, this is a reminder for your booking with {{service}} on {{date}} at {{time}}.<br>Need help? Manage your booking here: {{link}}<br>— {{business_name}}</td></tr><tr><td><a href="/pages/iV4BXxn8q4Lt5porhzK5">booking_abandoned</a></td><td>when a customer starts the booking process but doesn’t complete it. </td><td>Reminder complete theit booking</td><td>Hi {{customer name}}, you started booking your {{service title}} on {{date}} but didn’t finish it. Don’t miss your spot! Complete your booking here: {{link}}. For help, reply to this SMS.</td></tr></tbody></table>


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