Automated Workflow For Booking Related Events
Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses.
Business manually or auto-confirms a booking made by user
confirms a pending booking. Let the consumer know their slot is officially confirmed
"Hi [Name], your appointment has been confirmed. We’re excited to welcome you on [Date]!"
Customer or business cancels the booking
Acknowledge the cancellation and offer support or rebooking
"Hi [Name], your booking for [Service] on [Date] has been cancelled. Need help rescheduling?"
Booking is moved to a new date/time
To let the customer know the updated schedule
"Hi [Name], your booking has been rescheduled to [New Date] at [New Time]. Let us know if that works for you."
when a customer books a service then the assigned staff member will be notified instantly
To let the assigned staff member know about their next customer appointment details
A new service has been booked via home service website.
Customer name : [Name],
[Service name ],[Location],
[Date & Time].
booking_reminder
a reminder message for the scheduled appointment is sent to the customer.
To remind the customers of their scheduled appointment prior to reduce no shows.
Hi {{name}}, this is a reminder for your booking with {{service}} on {{date}} at {{time}}. Need help? Manage your booking here: {{link}} — {{business_name}}
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