Automated Workflow For Booking Related Events

Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses.

Automation Type
Description
Why should you send a message ?
Example message

Business manually or auto-confirms a booking made by user

confirms a pending booking. Let the consumer know their slot is officially confirmed

"Hi [Name], your appointment has been confirmed. We’re excited to welcome you on [Date]!"

booking_cancelled

Customer or business cancels the booking

Acknowledge the cancellation and offer support or rebooking

"Hi [Name], your booking for [Service] on [Date] has been cancelled. Need help rescheduling?"

Booking is moved to a new date/time

To let the customer know the updated schedule

"Hi [Name], your booking has been rescheduled to [New Date] at [New Time]. Let us know if that works for you."

Booking_notify_staff

when a customer books a service then the assigned staff member will be notified instantly

To let the assigned staff member know about their next customer appointment details

A new service has been booked via home service website.

Customer name : [Name],

[Service name ],[Location],

[Date & Time].

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