Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses.
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Business manually or auto-confirms a booking made by user
confirms a pending booking. Let the consumer know their slot is officially confirmed
"Hi [Name], your appointment has been confirmed. We’re excited to welcome you on [Date]!"
Customer or business cancels the booking
Acknowledge the cancellation and offer support or rebooking
"Hi [Name], your booking for [Service] on [Date] has been cancelled. Need help rescheduling?"
Booking is moved to a new date/time
To let the customer know the updated schedule
"Hi [Name], your booking has been rescheduled to [New Date] at [New Time]. Let us know if that works for you."