> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/automations/automated-workflow-for-booking-related-events.md).

# Automated Workflow For Booking Related Events

Helps to send instant messages to customers for booking confirmations, cancellations, and reschedules to ensure clear communication. This automated workflow setup is only for Wix-based businesses.

<table><thead><tr><th width="177.45452880859375">Automation Type </th><th width="119.9090576171875">Description</th><th width="138.2000732421875">Why should you send a message ?</th><th>Example message</th></tr></thead><tbody><tr><td><a href="/features/automations/automated-workflow-for-booking-related-events/booking-confirmedtemplate.md">booking_confirmed</a></td><td>Business manually or auto-confirms a booking made by user</td><td>confirms a pending booking. Let the consumer know their slot is officially confirmed</td><td>"<em>Hi [Name], your appointment has been confirmed. We’re excited to welcome you on [Date]!"</em></td></tr><tr><td><a href="/features/automations/automated-workflow-for-booking-related-events/booking-canceled-template.md">booking_cancelled</a></td><td>Customer or business cancels the booking</td><td>Acknowledge the cancellation and offer support or rebooking</td><td><em>"Hi [Name], your booking for [Service] on [Date] has been cancelled. Need help rescheduling?"</em></td></tr><tr><td><a href="/features/automations/automated-workflow-for-booking-related-events/booking-rescheduled-template.md">booking_rescheduled</a></td><td>Booking is moved to a new date/time</td><td>To let the customer  know the updated schedule</td><td><em>"Hi [Name], your booking has been rescheduled to [New Date] at [New Time]. Let us know if that works for you."</em></td></tr><tr><td><a href="/features/automations/automated-workflow-for-booking-related-events/booking-notify-staff-template.md">Booking_notify_staff</a></td><td>when a customer books a service then the assigned staff member will be notified instantly </td><td>To let the assigned staff member know about their next customer appointment details </td><td><p>A new service has been booked via home service website. </p><p>Customer name : [Name],</p><p>[Service name ],[Location],</p><p>[Date &#x26; Time].  </p></td></tr><tr><td><a href="/features/automations/automated-workflow-for-booking-related-events/booking-reminder-template.md">booking_reminder</a></td><td>a reminder message  for the scheduled appointment is sent to the customer.</td><td>To remind the customers of their scheduled appointment prior to reduce no shows.</td><td>Hi {{name}}, this is a reminder for your booking with {{service}} on {{date}} at {{time}}.<br>Need help? Manage your booking here: {{link}}<br>— {{business_name}}</td></tr><tr><td><a href="/features/automations/automated-workflow-for-booking-related-events/booking-abandoned-automation.md">booking_abandoned</a></td><td>when a customer starts the booking process but doesn’t complete it. </td><td>Reminder complete theit booking</td><td>Hi {{customer name}}, you started booking your {{service title}} on {{date}} but didn’t finish it. Don’t miss your spot! Complete your booking here: {{link}}. For help, reply to this SMS.</td></tr></tbody></table>