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  1. Features
  2. Automations

Automated Workflow For Restaurant Order Events

Automate messages for key order events like pickup, delivery, order acceptance, or cancellations.Ideal for WIX based Restaurant websites.

Automation Type
Description
Why should you send a message ?
Example message

Pickup Order Created

Triggered when a customer places an order for self-pickup.

To confirm that the pickup order has been received and is being processed.

“We've received your pickup order #[Order ID]. We’ll notify you when it’s ready.”

Delivery Order Created

Triggered when a customer places an order for home delivery.

To confirm the delivery order has been received.

“Your delivery order #[Order ID] has been received. It’ll be on its way soon!”

Order Accepted

Triggered when the restaurant confirms and starts preparing the order.

To inform the customer that their order is accepted and being prepared.

“Your order #[Order ID] has been accepted and is being prepared!”

Restaurant Order Canceled

Triggered when the restaurant cancels the order.

To notify the customer about the cancellation and avoid confusion or waiting.

“We’re sorry! Your order #[Order ID] has been canceled. Please contact support.”

Order Fulfilled

Triggered when the order is ready for pickup or has been handed over for delivery.

To let the customer know their order is complete and ready for pickup or out for delivery.

“Your order #[Order ID] is fulfilled! It’s either ready for pickup or on the way.”

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Last updated 2 days ago

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