# Automated Workflow For Restaurant Order Events

<table><thead><tr><th width="184">Automation Type </th><th>Description</th><th width="242.199951171875">Why should you send a message ?</th><th>Example message</th></tr></thead><tbody><tr><td><a href="/pages/3uli74rAnKxd15jNyoTx">Pickup Order Created</a></td><td>Triggered when a customer places an order for self-pickup.</td><td>To confirm that the pickup order has been received and is being processed.</td><td>“<em>We've received</em> <em>your pickup order #[Order ID]. We’ll notify you when it’s ready.”</em></td></tr><tr><td><a href="/pages/3uli74rAnKxd15jNyoTx">Delivery Order Created</a></td><td>Triggered when a customer places an order for home delivery.</td><td>To confirm the delivery order has been received.</td><td><em>“Your delivery order #[Order ID] has been received. It’ll be on its way soon!”</em></td></tr><tr><td><a href="/pages/F3wMvEnjXT6lIET33l9C">Order Accepted</a></td><td>Triggered when the restaurant confirms and starts preparing the order.</td><td>To inform the customer that their order is accepted and being prepared.</td><td><em>“Your order #[Order ID] has been accepted and is being prepared!”</em></td></tr><tr><td><a href="/pages/hQeaKES0j18OjTd5JIOh">Restaurant Order Canceled</a></td><td>Triggered when the restaurant cancels the order.</td><td>To notify the customer about the cancellation and avoid confusion or waiting.</td><td>“<em>We’re sorry! Your order #[Order ID] has been canceled. Please contact support.”</em></td></tr><tr><td><a href="/pages/AYEErRQ9dr3JFkqG8ahl">Order Fulfilled</a></td><td>Triggered when the order is ready for pickup or has been handed over for delivery.</td><td>To let the customer know their order is complete and ready for pickup or out for delivery.</td><td><em>“Your order #[Order ID] is fulfilled! It’s either ready for pickup or on the way.”</em></td></tr></tbody></table>


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