List Interactive Templates

What Are List Interactive Message Templates?

  • List message templates on Mercuri allows brands to send WhatsApp messages with a scrollable list of options.

  • Customers can choose from multiple items without typing, making it ideal for large menus, product catalogs, service lists, and support categories.

Use Case: Browse Menu for a Restaurant

Restaurants can send category-based menus directly on WhatsApp, allowing customers to browse and place orders quickly — without searching websites or typing messages.

Message Example:

Hi there! Ready to place your order? Tap below to browse our menu.

CTA Button: View Menu

Sections Shown in the List:

  • Burgers

  • Pizza

  • Sandwiches

  • Salads

  • Beverages

Each Section has further rows in it.

Why it works: Customers instantly browse menu categories and proceed to order without manual interaction, making the ordering process faster and seamless.

Industry examples:

  • Restaurants & Cafés

  • Salons & Spas

  • Home Services

  • Ecommerce & Retail

  • Healthcare (Test Packages, Treatment Categories)

How to Create List Message Templates on Mercuri

  1. Log in to your Mercuri account

  2. Go to Templates → WhatsApp in the left-side panel

  3. Click on the Interactive Templates tab

  4. Select Create Interactive Template

  5. Template Name: Enter a short and descriptive template name,restaurant_menu_browse

  6. Interactive Message Type: From the dropdown, choose List as the interactive type

  1. Header Section: (Optional) Add a Header. A header highlights key information at the top of your message. Menu Categories

  2. Body Section: Add your message content under the Body section.

    Hi there! Ready to place your order? Tap below to browse our menu

  3. Footer Section: (Optional) Add a Footer,Order now and get 10% off!

  4. Action Section: Configure the interactive action for this message

  • Set the CTA (Call to Action) Button: In the Action section, add the CTA text (e.g., View Menu, Choose Service)

  • Add List Sections and Rows (Options)

  • Click + Add Section to create a category (e.g., “Burger”)

  • Click + Add Row to add individual items under that category (e.g., “Classic Burger”)

  • Row ID is auto-generated — you don’t need to edit it.

  1. Once all options are added, review and click Create to submit for approval.

You can add up to 10 sections and up to 10 items per section

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