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List Interactive Templates

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What Are List Interactive Message Templates?

  • List message templates on Mercuri allows brands to send WhatsApp messages with a scrollable list of options.

  • Customers can choose from multiple items without typing, making it ideal for large menus, product catalogs, service lists, and support categories.

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Use Case: Browse Menu for a Restaurant

Restaurants can send category-based menus directly on WhatsApp, allowing customers to browse and place orders quickly — without searching websites or typing messages.

Message Example:

Hi there! Ready to place your order? Tap below to browse our menu.

CTA Button: View Menu

Sections Shown in the List:

  • Burgers

  • Pizza

  • Sandwiches

  • Salads

  • Beverages

Each Section has further rows in it.

Why it works: Customers instantly browse menu categories and proceed to order without manual interaction, making the ordering process faster and seamless.

Industry examples:

  • Restaurants & Cafés

  • Salons & Spas

  • Home Services

  • Ecommerce & Retail

  • Healthcare (Test Packages, Treatment Categories)

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How to Create List Message Templates on Mercuri

  1. Log in to your Mercuri account

  2. Go to Templates → WhatsApp in the left-side panel

  3. Click on the Interactive Templates tab

  4. Select Create Interactive Template

  5. Template Name: Enter a short and descriptive template name,restaurant_menu_browse

  6. Interactive Message Type: From the dropdown, choose List as the interactive type

  1. Header Section: (Optional) Add a Header. A header highlights key information at the top of your message. Menu Categories

  2. Body Section: Add your message content under the Body section.

    Hi there! Ready to place your order? Tap below to browse our menu

  3. Footer Section: (Optional) Add a Footer,Order now and get 10% off!

  4. Action Section: Configure the interactive action for this message

  • Set the CTA (Call to Action) Button: In the Action section, add the CTA text (e.g., View Menu, Choose Service)

  • Add List Sections and Rows (Options)

  • Click + Add Section to create a category (e.g., “Burger”)

  • Click + Add Row to add individual items under that category (e.g., “Classic Burger”)

  • Row ID is auto-generated — you don’t need to edit it.

  1. Once all options are added, review and click Create to submit for approval.

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You can add up to 10 sections and up to 10 items per section

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