# List Interactive Templates

### **What Are List Interactive Message Templates?**

* List message templates on Mercuri allows brands to send WhatsApp messages with a scrollable list of options. 
* Customers can choose from multiple items without typing, making it ideal for large menus, product catalogs, service lists, and support categories.

***

#### Use Case: Browse Menu for a Restaurant

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FlMbM0GWvn9ZlNonQGPdd%2Fimage.png?alt=media&#x26;token=1a2dbc3b-300c-4b08-942d-0e76beb2032d" alt="" width="241"><figcaption></figcaption></figure>

Restaurants can send category-based menus directly on WhatsApp, allowing customers to browse and place orders quickly — without searching websites or typing messages.

**Message Example:**

> Hi there! Ready to place your order?\
> Tap below to browse our menu.
>
> **CTA Button:**\
> `View Menu`
>
> **Sections Shown in the List:**
>
> * Burgers
> * Pizza
> * Sandwiches
> * Salads
> * Beverages
>
> Each Section has further rows in it.

**Why it works:**\
Customers instantly browse menu categories and proceed to order without manual interaction, making the ordering process faster and seamless.

**Industry examples:**

* Restaurants & Cafés
* Salons & Spas
* Home Services
* Ecommerce & Retail
* Healthcare (Test Packages, Treatment Categories)

***

#### **How to Create List Message Templates on Mercuri**

{% embed url="<https://youtu.be/7KAiXc1z8Js>" %}

1. Log in to your **Mercuri account**
2. Go to **Templates → WhatsApp** in the left-side panel
3. Click on the **Interactive Templates** tab
4. Select **Create Interactive Template**
5. **Template Name:** Enter a short and descriptive **template name,**`restaurant_menu_browse`
6. **Interactive Message Type**: From the dropdown, choose **List** as the interactive type

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FcASA1j3MTDMVIg1Seed2%2Fimage.png?alt=media&#x26;token=47e25869-ec7e-44b2-9cde-1c0f034184ad" alt="" width="272"><figcaption></figcaption></figure>

7. **Header Section**: (Optional) Add a **Header.** A header highlights key information at the top of your message. `Menu Categories`&#x20;
8. **Body Section:** Add your message content under the **Body** section.

   `Hi there! Ready to place your order? Tap below to browse our menu`
9. **Footer Section:** (Optional) Add a **Footer,**`Order now and get 10% off!`&#x20;
10. **Action Section:** Configure the interactive action for this message

<figure><img src="https://392978341-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsZtOBCP9JV8XEWJpUU4t%2Fuploads%2FOrZRVyqDFI9P4VH9N6gr%2Fimage.png?alt=media&#x26;token=4f2fd1d3-ae0c-4b38-a474-051e81b47cdf" alt="" width="354"><figcaption></figcaption></figure>

* **Set the CTA (Call to Action) Button:**  In the Action section, add the CTA text (e.g., `View Menu`, `Choose Service`)
* **Add List Sections and Rows (Options)**
* Click **+ Add Section** to create a category (e.g., “Burger”)
* Click **+ Add Row** to add individual items under that category (e.g., “Classic Burger”)
* **Row ID is auto-generated** — you don’t need to edit it.

11. Once all options are added, review and click **Create** to submit for approval.

{% hint style="info" %}
You can add **up to 10 sections** and **up to 10 items per section**
{% endhint %}