Quick Reply Button

What Are Quick Reply Button Templates?

Quick Reply Button templates on Mercuri allow brands to send WhatsApp messages with quick action buttons. These buttons help users respond instantly without typing, which improves engagement and reduces drop-offs.

Typical buttons include:

  • Quick replies (e.g., “Yes”, “No”, “Track Order”)

  • Lead actions (e.g., “Book a Demo”, “Get a Quote”)

  • Support options (e.g., “Chat with Agent”)

Use Case: Appointment Reminder & Rescheduling

Send automated reminders for confirmed appointments and allow customers to take quick action directly through WhatsApp. This reduces no-shows and eliminates the need for manual follow-ups or phone calls.

Message Example:

Hi there! Your appointment is scheduled for tomorrow. Use the button if you need to make any changes.

Buttons:

Confirm

Reschedule

Why it works: This reduces no-show appointments and makes it easy for customers to confirm or reschedule without calling or waiting for support.

Industry examples:

  • Healthcare (Doctor/Dental/Diagnostic)

  • Salon & Spa

  • Coaching, Education Classes

  • Home services (AC repair, Cleaning, Electrician)

How to Create Quick Reply Button Templates on Mercuri

  1. Log in to your Mercuri account

  2. Go to Templates → WhatsApp in the left-side panel

  3. Click on the Interactive Templates Tab

  4. Select Create Interactive Template

  5. The template creation page will open. Enter a short and descriptive template name.

  6. From the dropdown, select the interactive message type as Button

  1. Optionally, you can add a Header to your template. A header helps highlight key information at the top of the message.

Choose the type of header you want to use:

  • Text (e.g., “Appointment Reminder”, “Order Details”)

  • Image

  • Video

  • Document (PDF)

  1. Add your message content in the Body section.

Hi there! Your appointment is scheduled for tomorrow. Use the button if you need to reschedule.

  1. (Optional) Add a footer if needed.

  2. Add Quick Reply Buttons

  • Under the Action section, click + Add Button.

  • A new button block will appear as shown in the image.

  • In this block:

    • Button Title → Enter the short text you want to show on the button. In this case, we will add 2 buttons.

    Confirm Reschedule

    • Button ID will be automatically generated. You don’t need to edit this field.

  1. Once done, review and click Create to submit the template for approval.

You can add a maximum of 3 quick reply buttons for a template.

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