Booking CanceledTemplate
This section outlines the process to notify customers when they cancel a booking made through your Wix site.
Last updated
This section outlines the process to notify customers when they cancel a booking made through your Wix site.
Last updated
When a customer cancels a reservation or appointment, sending a quick WhatsApp notification can confirm the cancellation and let them know about rescheduling options.
Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Fill in the basic template info:
Template Name: booking_canceled_template (Use an easy name to identify later)
Language: English (or as per your customer base)
Category: UTILITY (since it’s an informational message)
Fill Template Components
Header (Optional):
Note: Headers can contain only one variable if needed, but in this case, a fixed title is considered.
Type: Text
Example Text: Booking Cancelled
Body:
Add the message content in the Body section of the template.
To include dynamic information like order ID or customer name, use the "Add Variable" button located at the right end of the Body field.
Sample message :
Hello {{1}}, your booking for* {{2}}* on {{3}} at {{4}} has been cancelled as per your request.
If you'd like to reschedule, please visit our website or contact us.
We hope to serve you soon.
Variables :
Add a variable value to the corresponding placeholders with a sample value
Note: Each {{ }} It is a placeholder that gets replaced dynamically during automation:
{{1}} → Customer name
{{2}} → service name
{{3}} → Start Date and Time
{{4}} → Location
Note: Assign sample values for each variable before submitting for approval.
3. Click on Create template after filling in all the required details.
Visit Website Button:
Click the Add Button > select Visit Website.
Configure details for the Call to Action section as follows:
Type of Action: Visit website
Button Text: Visit Website
Website URL: https://yourstore.com
Contact us Button:
Click the Add Button > select Call Phone Number
Configure details for the Call to Action section as follows:
Type of Action: Call Phone Number
Button Text: Contact Us
Select Country Code and enter the Phone number of Customer support.
Click on Create template after filling in all the required details.
Go to the Automation section in the dashboard.
Click on Create Automation.
Choose the automation type as Booking Confirmed from the list.
Select the preferred communication channel as WhatsApp, for delivering the automated message.
Choose the approved booking_confirmed template that we created in earlier steps.
If you have already set up the WhatsApp template for the Booking Canceled event, then jump to this .
URL Type: Static
