Section covers the use cases of automated messages sent to the customers when they add products to cart , but did not proceed to purchase and the steps involved in setting up such automated workflows.
Businesses often lose potential sales when customers add items to their cart but do not check out. A WhatsApp / SMS reminder can be triggered, encouraging them to complete the purchase with the following details of the customer:
Customer name
a link directing the user to the cart page
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp / SMS template for the Cart Abandoned event, then jump to this section.
A. 1.Setting up the WhatsApp Template
Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Fill in the basic template info:
Template Name:cart_abandonment_reminder (Use an easy name to identify later)