FulFilment Created Template
This section covers the use cases of automated messages sent to the customers when a fulfillment is created and the steps involved in setting up such automated workflows.
Use case 1 : Businesses having multiple Shipping partners

A business uses multiple shipping partners (e.g., Delhivery, BlueDart, Shiprocket). When an order is fulfilled, the customer should receive a WhatsApp/ SMS message containing
Order number
Courier partner
Tracking number
A button linking to the tracking page based on the courier partner
Steps involved in setting up an Automated Workflow
B. Adding the WhatsApp / SMS template to the Automated workflow
Go to the Automation section in the dashboard.
Click on Create Automation.
Choose the automation type as
Fulfilment Created
from the list.Select the preferred communication channel as WhatsApp, for delivering the automated message.
Choose the approved
Shipment_details
template that we created in earlier steps.
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