> For the complete documentation index, see [llms.txt](https://docs.mercuri.cx/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/restaurant-order-accepted-template.md).

# Restaurant Order Accepted Template

## Use case : Instant Order Acknowledgement

<figure><img src="/files/JMGoI1AW2iBLLchtVz64" alt=""><figcaption><p>Order Accepted Template</p></figcaption></figure>

When a restaurant confirms an incoming order and begins preparation, customers should receive a WhatsApp / SMS message containing:

* Order number
* Status update ("Order accepted and being prepared")
* Restaurant name (if relevant)
* Link to Contact support.

## Steps involved in setting up an Automated Workflow

{% hint style="info" %}
If you have already set up the WhatsApp template for the ***Restaurant Order Accepted*** event, then jump to this [section](#b.-adding-the-whatsapp-sms-template-to-the-automated-workflow).&#x20;
{% endhint %}

<details>

<summary><mark style="color:blue;"><strong>A .1.  Setting up the WhatsApp Template</strong></mark></summary>

1. **Navigate to WhatsApp Templates**

<figure><img src="/files/SFuB5eiJN1zMtMmrWo02" alt=""><figcaption><p>Step 1  : <strong>Navigate to WhatsApp Templates</strong></p></figcaption></figure>

&#x20;1\. Go to **Templates > WhatsApp** in the Mercuri CX dashboard.

2. Click **Create Template**.

3. Select the **WhatsApp Account** that will be used to send out WhatsApp messages.

4. **Configure Template Details**

<figure><img src="/files/MyMBHElize8y0EpLESyr" alt=""><figcaption><p>Step 2 : Configure Template Details</p></figcaption></figure>

**Fill in the basic template info:**

* **Template Name:** `Restaurant_order_accepted` (Use an easy name to identify later)
* **Language:** `English` (or as per your customer base)
* **Category:** `UTILITY` (since it’s an informational message) &#x20;

\[ [*Understand the different categories of WhatsApp templates*](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/pages/y1Hhk9EVYdDwzdINHEqz#id-1.-template-category)]

3. **Fill Template Components**

<figure><img src="/files/SHeQD3XruveclOJYsLlT" alt=""><figcaption><p>Step 3 : Fill Template Components</p></figcaption></figure>

**Header (Optional):**

*Note: Headers can contain only one variable if needed, but in this case, a fixed title is considered.*

1. **Type:** Text
2. **Example Text:**  `Order Update`

\[[*Click here to explore different media that can be added to the header*](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/pages/y1Hhk9EVYdDwzdINHEqz#id-2.-template-header) ]&#x20;

**Body:**

1. Add the message content in the **Body** section of the template.
2. To include dynamic information like order ID or customer name, use the **"Add Variable"** button located at the right end of the Body field.&#x20;

Sample message :&#x20;

`Hi {{1}}, your`` `*`order #{{2}}`*` ``has been accepted and is now being prepared by the restaurant. We’ll notify you when it’s ready for pickup or delivery.`

`In case of any order related query`` `*`Contact Us`*&#x20;

**Variables** :&#x20;

Add a variable value to the corresponding placeholders with a sample value&#x20;

Note : Each `{{ }}`  is a placeholder that gets replaced dynamically during automation:

* `{{1}}` → Customer name
* `{{2}}` → Order number

Note: Assign sample values for each variable before submitting for approval.

4. **Add Contact Us Button**

<figure><img src="/files/2v2wMrm8MedQWZyHyqaK" alt=""><figcaption><p>Step 4 : Add contact us Button</p></figcaption></figure>

1. Click the **Add Button** > select **Call Phone Number**
2. Configure details for the Call to Action section as follows:
   * **Type of Action:**  Call Phone Number
   * **Button Text:** `Contact Support`
   * Select **Country Code** and enter the Phone number of **Customer support.**

[*\[Know more about the different buttons available in templates\]*](https://docs.mercuri.cx/features/automations/automated-workflow-for-restaurant-order-events/pages/y1Hhk9EVYdDwzdINHEqz#id-3.-template-buttons)

</details>

<details>

<summary><mark style="color:blue;"><strong>A.2 Setting up the SMS Template</strong></mark></summary>

<figure><img src="/files/yDq7kjvWzc8OGta0flmy" alt="" width="563"><figcaption></figcaption></figure>

1. Go to the **Templates** section in the left-hand menu of the Mercuri dashboard, and select **SMS**.
2. In the top-right corner, click **Create Template** to begin.

**3. Fill in Template Details**

You’ll be directed to the SMS template creation form. Fill in the following:

* **Template Name**: Enter a short, descriptive title so it’s easy to identify the purpose of the message.

**Example**

```
Restaurant order created
```

* **Template Text**:\
  Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables.<br>
* Click the **Add Variable** button in the bottom-right corner of the body section to insert placeholders.

  **Example:**

  ```
  Hey {#var#} Your order {#var#} has been accepted and is being prepared. We’ll keep you posted.
  ```

**4. Variable Mapping**

Map each `{#var#}` to the actual data fields, like **customer name** , **and restaurant order id .**

**5. Preview**

View the **SMS Preview** to see how the final message will appear to customers.

**6. Save the Template**

Click **Create** to save your SMS template. It will now be available to use in campaigns, automations, or workflows.

</details>

### B. Adding the WhatsApp / SMS template to the Automated workflow

* Go to the **Automation** section in the dashboard.
* Click on **Create Automation**.
* Choose the **automation type** as `Order Accepted` from the list.
* Select the preferred communication channel as **WhatsApp / SMS ,** for delivering the automated message.
* Choose the approved `restaurant_order_accepted` template that we created in earlier steps.


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