Restaurant Order Accepted Template
This section covers the use cases of automated messages sent to customers when a restaurant accepts and starts preparing order, along with the steps involved in setting up such automated workflow.
Last updated
This section covers the use cases of automated messages sent to customers when a restaurant accepts and starts preparing order, along with the steps involved in setting up such automated workflow.
Last updated
When a restaurant confirms an incoming order and begins preparation, customers should receive a WhatsApp message containing:
Order number
Status update ("Order accepted and being prepared")
Restaurant name (if relevant)
Link to Contact support.
Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Fill in the basic template info:
Template Name: Restaurant_order_accepted (Use an easy name to identify later)
Language: English (or as per your customer base)
Category: UTILITY (since it’s an informational message)
Fill Template Components
Header (Optional):
Note: Headers can contain only one variable if needed, but in this case, a fixed title is considered.
Type: Text
Example Text: Order Update
Body:
Add the message content in the Body section of the template.
To include dynamic information like order ID or customer name, use the "Add Variable" button located at the right end of the Body field.
Sample message :
Hi {{1}}, your order #{{2}} has been accepted and is now being prepared by the restaurant. We’ll notify you when it’s ready for pickup or delivery.
In case of any order related query Contact Us
Variables :
Add a variable value to the corresponding placeholders with a sample value
Note : Each {{ }} is a placeholder that gets replaced dynamically during automation:
{{1}} → Customer name
{{2}} → Order number
Note: Assign sample values for each variable before submitting for approval.
Add Contact Us Button
Click the Add Button > select Call Phone Number
Configure details for the Call to Action section as follows:
Type of Action: Call Phone Number
Button Text: Contact Support
Select Country Code and enter the Phone number of Customer support.
Go to the Automation section in the dashboard.
Click on Create Automation.
Choose the automation type as Order Accepted from the list.
Select the preferred communication channel as WhatsApp, for delivering the automated message.
Choose the approved restaurant_order_accepted template that we created in earlier steps.
If you have already set up the WhatsApp template for the Restaurant Order Accepted event, then jump to this .
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