This section covers the use cases of automated messages sent to customers when a restaurant accepts and starts preparing order, along with the steps involved in setting up such automated workflow.
Use case : Instant Order Acknowledgement
Order Accepted Template
When a restaurant confirms an incoming order and begins preparation, customers should receive a WhatsApp / SMS message containing:
Order number
Status update ("Order accepted and being prepared")
Restaurant name (if relevant)
Link to Contact support.
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp template for the Restaurant Order Accepted event, then jump to this section.
A .1. Setting up the WhatsApp Template
Navigate to WhatsApp Templates
Step 1 : Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Step 2 : Configure Template Details
Fill in the basic template info:
Template Name:Restaurant_order_accepted (Use an easy name to identify later)
Language:English (or as per your customer base)
Category: UTILITY (since it’s an informational message)