This section covers the use cases of automated WhatsApp messages sent to customers when a table reservation is canceled , along with the steps involved in setting up such automated workflow.
Use Case 1 : Reservation Canceled
Table Reservation Canceled Template
When a customer cancels their table reservation, they should receive a WhatsApp / SMS message that includes:
Customer name
Date and time
Optional link to rebook
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp / SMS template for the Table Reservation Cancellationevent, then jump to this section.
A .1. Setting up the WhatsApp Template
Navigate to WhatsApp Templates
Step 1 : Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Step 2 : Configure Template Details
Fill in the basic template info:
Template Name:table_reservation_canceled (Use an easy name to identify later)
Language:English (or as per your customer base)
Category: UTILITY (since it’s an informational message)