Restaurant Order Fulfilled Template

This section covers use cases of automated messages when an order is marked as fulfilled , either ready for pickup or handed over to the delivery partner.

Use case : Final Order Completion Notification

Order Prepared Template

When an order is fulfilled:

• The customer should be notified immediately

• It may include status (ready for pickup/delivery)

• Additional info, like time or address, can be appended if needed

Steps involved in setting up an Automated Workflow

If you have already set up the WhatsApp template for the Restaurant Order Fulfilled event, then jump to this section.

A . 1. Setting up the WhatsApp Template

1. Navigate to WhatsApp Templates

Step 1 : Navigate to WhatsApp Templates

1. Go to Templates > WhatsApp in the Mercuri CX dashboard.

1. Click Create Template.

2. Select the WhatsApp Account that will be used to send out WhatsApp messages.

1. Configure Template Details

Step 2 : Configure Template Details

Fill in the basic template info:

• Template Name: Restaurant_order_Fulfilled (Use an easy name to identify later)

• Language: English (or as per your customer base)

• Category: UTILITY (since it’s an informational message)

[ Understand the different categories of WhatsApp templates]

1. Fill Template Components

Step 3 : Fill Template Components

Header (Optional):

Note: Headers can contain only one variable if needed, but in this case, a fixed title is considered.

1. Type: Text

2. Example Text: Order Prepared

[Click here to explore different media that can be added to the header ]

Body:

1. Add the message content in the Body section of the template.

2. To include dynamic information like order ID or customer name, use the "Add Variable" button located at the right end of the Body field.

Sample message :

Hi {{1}}, your order #{{2}} is now fulfilled! Your order is ready for {{3}}

* Thank you for ordering from us.*

Variables :

Add a variable value to the corresponding placeholders with a sample value

Note : Each {{ }} is a placeholder that gets replaced dynamically during automation:

• {{1}} → Customer name

• {{2}} → Order number

• {{3}} → Fulfillment type

Note: Assign sample values for each variable before submitting for approval.

A.2. Setting up the SMS Template

1. Go to the Templates section in the left-hand menu of the Mercuri dashboard, and select SMS.

1. In the top-right corner, click Create Template to begin.

3. Fill in Template Details

You’ll be directed to the SMS template creation form. Fill in the following:

• Template Name: Enter a short, descriptive title so it’s easy to identify the purpose of the message.

Example

Restaurant order fulfilled

• Template Text: Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables.

• Click the Add Variable button in the bottom-right corner of the body section to insert placeholders.

  Example:

  Your order {#var#} is fulfilled! It’s ready for  {#var#}. Thank you for ordering from us!

4. Variable Mapping

Map each {#var#} to the actual data fields, like restaurant order ID and fulfillment type.

5. Preview

View the SMS Preview to see how the final message will appear to customers.

6. Save the Template

Click Create to save your SMS template. It will now be available to use in campaigns, automations, or workflows.

B. Adding the WhatsApp /SMS template to the Automated workflow

• Go to the Automation section in the dashboard.

• Click on Create Automation.

• Choose the automation type as Order Fulfilled from the list.

• Select the preferred communication channel as WhatsApp / SMS, for delivering the automated message.

• Choose the approved restaurant_order_fulfilled template that we created in earlier steps.