This section covers use cases of automated messages when an order is marked as fulfilled , either ready for pickup or handed over to the delivery partner.
Use case : Final Order Completion Notification
Order Prepared Template
When an order is fulfilled:
The customer should be notified immediately
It may include status (ready for pickup/delivery)
Additional info, like time or address, can be appended if needed
Steps involved in setting up an Automated Workflow
If you have already set up the WhatsApp template for the Restaurant Order Fulfilled event, then jump to this section.
A . 1. Setting up the WhatsApp Template
Navigate to WhatsApp Templates
Step 1 : Navigate to WhatsApp Templates
1. Go to Templates > WhatsApp in the Mercuri CX dashboard.
Click Create Template.
Select the WhatsApp Account that will be used to send out WhatsApp messages.
Configure Template Details
Step 2 : Configure Template Details
Fill in the basic template info:
Template Name:Restaurant_order_Fulfilled (Use an easy name to identify later)
Language:English (or as per your customer base)
Category: UTILITY (since it’s an informational message)