TFN verification process

Ensuring a seamless and compliant communication channel between your business and your customers is pivotal. Mercuri CX's Toll-Free Number (TFN) verification process is designed to establish trust.

Step 1: Preparation

Gather Necessary Documents

Prepare the required business documentation for verification. This includes legal business registration documents, proof of business identity, and any specific licenses pertinent to your industry.

Define Your Use Case

Clearly articulate how you plan to use the TFN for SMS messaging. This includes detailing the types of messages (promotional, transactional, etc.) you intend to send.

Step 2: Application

Access the Mercuri CX Dashboard

Log into your Mercuri CX account and navigate to the SMS Integrate section.

Submit Your Application

Fill out the verification form with your business details, attach the necessary documents, and outline your SMS use case. Ensure the information is accurate and complete to avoid delays in the verification process.

Step 3: Verification

Documentation Review

Our team will review the submitted documents to confirm the legitimacy of your business and the alignment of your use case with our policies.

Compliance Check

We will evaluate your SMS use case and message templates against industry regulations and Mercuri CX's messaging policies to ensure compliance.

Step 4: Activation

TFN Assignment

Upon successful verification, a TFN will be assigned to your account. You'll receive all the details needed to start using your TFN for SMS campaigns.

Integration and Testing

Integrate the TFN with your existing systems and perform initial tests to ensure everything is working as expected.

After Verification

Stay Informed

Keep up-to-date with any changes in SMS regulations and Mercuri CX policies to ensure ongoing compliance.

Monitor and Optimize

Regularly monitor the performance of your SMS campaigns. Use insights and analytics available through Mercuri CX to optimize message content, timing, and frequency.


Should you encounter any issues or have questions about your TFN, Mercuri CX's support team is readily available to assist you.

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