What are Test and Live mode ?
What is Test Mode ?
Test Mode lets you test your AI agent before making it available to all customers. It’s useful for reviewing how well the agent understands your business queries and ensuring the tone and responses are accurate and appropriate.
How to Set Up the Test Mode in Mercuri CX ?
While creating a new AI agent, toggle the switch to Test Mode.
Choose your preferred communication channel — WhatsApp or SMS. In the Available Numbers section, click + Add next to the number associated with your business.
Enter a Test Phone Number , this is the number from which you’ll test the agent.
Only messages from this test number will receive responses from the AI, allowing for safe and private testing.
What is Live Mode ?
Once you’ve tested and are satisfied with your AI agent’s performance, switch to Live Mode to make it available to your actual customers.
How to Activate Live Mode in Mercuri CX:
Toggle the AI agent setting from Test Mode to Live Mode.
Select the relevant business phone number under Available Numbers.
Click Create Agent to publish it.
Your AI agent is now live and ready to handle real customer queries!
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