Creating Your First SMS Template
In this section , let's understand how one can easily set up SMS templates in Mercuri CX dashboard
Last updated
In this section , let's understand how one can easily set up SMS templates in Mercuri CX dashboard
Last updated
Follow these simple steps to craft and save your SMS template:
1. Navigate to SMS Templates
Go to the Templates section in the left-hand menu of the Mercuri dashboard, and select SMS.
2. Click on "Create Template"
In the top-right corner, click Create Template to begin.
3. Fill in Template Details
You’ll be directed to the SMS template creation form. Fill in the following:
Template Name: Enter a short, descriptive title so it’s easy to identify the purpose of the message.
Template Text: Craft a clear and concise message (within 160 characters). You can personalize it using dynamic variables. Click the Add Variable button in the bottom-right corner of the body section to insert placeholders.
Example:
Hi {#var#}, your booking for {#var#} is confirmed on {#var#} at {#var#}.
We look forward to seeing you! Need help? Reply to this SMS.4. Variable Mapping
Map each {#var#} to the actual data fields, like customer name, service, date, or time.
5. Preview
View the SMS Preview to see how the final message will appear to customers.
6. Save the Template
Click Create to save your SMS template. It will now be available to use in campaigns, automations, or workflows.
