# Auto-Send WhatsApp Booking Confirmations

{% embed url="<https://youtu.be/m8gEIARtqXs?si=7NGNA_oB-Ljml9y9>" %}

### **How to Auto-Send WhatsApp Booking Confirmations for Your WIX Site with Mercuri CX**

Streamline your customer communication and save valuable time by automatically sending personalized booking confirmations via WhatsApp.&#x20;

This guide will walk you through setting up an automated workflow using Mercuri CX for your WIX Booking system.

**Why Automate Booking Confirmations?**

* **Improve Customer Experience:** Provide instant reassurance to your customers the moment they book.
* **Reduce No-Shows:** A timely confirmation and reminder keep the appointment top-of-mind.
* **Eliminate Manual Work:** Free up your team from the repetitive task of sending confirmation messages.
* **Look Professional:** Deliver a seamless and professional booking experience from start to finish.

***

#### **Step-by-Step Guide**

We'll set this up in two main parts: first, creating the message template, and second, building the automation that sends it.

<mark style="background-color:blue;">**Part 1: Create Your WhatsApp Booking Confirmation Template**</mark>

This is the message your customer will receive. We need to create it first so WhatsApp can approve it.

**Step 1: Navigate to Templates**

* Log in to your **Mercuri CX dashboard**.
* From the left-hand menu, go to **Templates** and then select **WhatsApp**.

**Step 2: Create a New Template**

* Click the **+ Create Template** button in the top-right corner.

**Step 3: Define Template Basics**

* **Template Name:** Give it a clear, lowercase name (e.g., booking\_confirmed).
* **Category:** Select **UTILITY**. This is crucial for transactional messages like confirmations.
* **Language:** Choose the language for your message.

**Step 4: Craft the Message Body**\
This is where you'll write the confirmation message. We will use **variables** (like {{1}}, {{2}}) as placeholders for customer-specific details that Mercuri CX will automatically fill in.

* In the **Body** text box, enter your message.&#x20;

> Hello {{1}}!
>
> Your booking at {{2}} is confirmed!
>
> **When:** {{3}}\
> **Location:** {{4}}\
> **Service:** {{5}}
>
> If you need to make any changes or have any questions, feel free to contact us. We look forward to seeing you!
>
> Best regards

**Step 5: Map Your Variables**\
Now, let's tell Mercuri CX what data each variable represents.

* For each variable, use the "Select value" dropdown to map it to the correct WIX Booking data:
  * {{1}}: Select **First Name**
  * {{2}}: Select **Business Name** (or Resource Name)
  * {{3}}: Select **Start Date and Time**
  * {{4}}: Select **Location Name**
  * {{5}}: Select **Service Title**

**Step 6: (Optional) Add a Call-to-Action Button**\
You can add a button that links to your website or a booking details page.

* Under the **Buttons** section, click **+ Add a Button**.
* Select the Type of action: **Visit Website**.
* Enter the **Button text** (e.g., "View Details").
* Enter the **Website URL** where the button should lead.

**Step 7: Submit the Template**

* Once you're happy with your message, click **Create Template**.

{% hint style="info" %}
**Important Note:** New templates must be approved by Meta (WhatsApp) before they can be used. This process is usually quick but can sometimes take a few hours.&#x20;

Your automation will only work once the template status is "Approved".
{% endhint %}

***

<mark style="background-color:blue;">**Part 2: Create the Automation Workflow**</mark>

Now that we have our WhatsApp Template ready, let's us now automate this process.

**Step 8: Navigate to Automations**

* From the left-hand menu in your Mercuri CX dashboard, click on **Automations**.

**Step 9: Start a New Automation**

* Click the **+ Create Automation** button.

**Step 10: Select the Automation Trigger**\
This is the event that will start the workflow.

* From the "Select automation type" dropdown menu, choose **bookingConfirmed**.
* Ensure the **Enable** toggle is switched on.
* Click **Create Automation**.

**Step 11: Configure the Automation Channel**

* On the "Edit Automation" screen, you'll see options for channels. Click on **WhatsApp**.

**Step 12: Link Your Template**

* The system will display your available WhatsApp templates.
* Select the ***booking\_confirmed*** template you created in Part 1.

**Step 13: Save and Activate**

* Click the ***Create*** button to save your settings.

####