FAQs

Common Queries About Integrating WhatsApp Widget on Your Online Store

How can I check if the WhatsApp widget is properly added to my website?

It’s easy to verify the WhatsApp widget integration on your website:

  1. Visit your website on a browser (desktop or mobile).

  2. Look for the WhatsApp chat icon, typically found in the bottom corner of the page.

  3. If the widget is visible and clickable, that means it’s installed correctly.

  4. Try sending a message using the widget , start a test conversation from your website.

  5. Check your shared inbox in Mercuri to confirm that the conversation appears there. This ensures the integration is not only visible but also functional.

What to do if the WhatsApp widget is not visible on my Shopify website even after publishing it from the Mercuri dashboard?

If your WhatsApp widget isn't showing up, follow these steps:

For Shopify Store

  • Go to your Shopify admin dashboard and navigate to Online Store > Themes.

Shopify Admin Dashboard

  • Click on the Customize button for your current theme.

  • In the customization screen, select App embeds from the left panel.

  • Look for Mercuri WhatsApp Widget in the list. If it's turned off, toggle it on and click Save in the top right corner.

  • If you don’t see the Mercuri widget in the app embeds list, try uninstalling and reinstalling the Mercuri app on your website.

Still not working? Reach out to Mercuri Support.

For Wix stores:

  • check if the widget is published in the WhatsApp Widget section of the Mercuri dashboard. If it isn’t, try updating or reinstalling the Mercuri app.

  • If the issue persists, reach out to Mercuri Support for help.

For custom websites :

  • Ensure that you’ve correctly added the widget script to the <head> section of your site’s HTML.

  • If you're unsure or it’s still not working, contact Mercuri Support for assistance.

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