SMS Integration

Mercuri enables businesses to manage customer engagement through SMS, seamlessly integrating with platforms like Wix, Shopify, Microsoft Teams, and Pipedrive.

Importance of SMS in Business Communication

• High Open Rates: SMS achieves open rates over 98%, making it one of the most effective outreach methods.

• Instant Delivery: Real-time communication for time-sensitive alerts.

• Direct Engagement: Provides a personal and direct customer experience.

What SMS options does Mercuri CX provide?

• Toll-Free Numbers (TFN): A TFN is a phone number with a toll-free area code that allows customers to reach businesses without being charged. It is ideal for customer service and marketing campaigns.

  • Advantages:

    • Recognizable and trusted national format.

    • Supports two-way messaging.

    • Reduced carrier filtering for higher delivery rates.

• 10DLC (10-Digit Long Code): A 10DLC is a standard 10-digit number registered for business use in the U.S., suitable for local customer engagement.

  • Advantages:

    • Affordable and suitable for large-scale SMS campaigns.

    • Allows higher messaging volumes compared to traditional long codes.

    • Complies with A2P (Application-to-Person) messaging standards, reducing blocking by carriers.

  • Compliance Requirement: All 10DLC numbers must be registered with carriers to avoid message filtering and ensure delivery.