FAQs

Where can I find the phone number ID of my WhatsApp / SMS number?

1. Navigate to Settings → Channels from the left-hand sidebar.

2. In the Channel Configurations section, select the WhatsApp / SMS channel.

3. Locate your registered WhatsApp/SMS number and click on the three dots (⋮) menu on the right-hand side.

4. From the dropdown options, click on Copy Phone Number ID.

📌 Refer to the highlighted areas in the image for easy navigation.

How to find the Template ID of any WhatsApp / SMS template?

1. Navigate to Templates → WhatsApp/SMS from the left-hand sidebar.

2. Locate the template for which you want to copy the Template ID.

3. On the bottom-right corner of the template card, click on the three dots (⋮) menu.

4. From the dropdown options, select Copy Template ID. The ID will be copied to your clipboard.

📌 Refer to the highlighted areas in the image for guidance.